Senior Manager, Managed Services

• Communicates service performance, risks, priorities, and actions to customers, leadership, SDMs, account teams, and technical teams.​
• Provides clear leadership across teams and removes blockers that impact delivery.​
• Manages escalations with urgency, structure, and commercial awareness.​
• Builds alignment across regions, customers, and internal stakeholders.​
• Uses AI to improve service review content, management dashboards, escalation summaries, and leadership communication.

• Typically 10+ years of relevant experience in IT services, Managed Services, customer operations, or service delivery.​
• Typically 5+ years of people management experience, including leadership of multiple teams, service areas, or complex delivery functions.​
• Proven ability to manage service delivery across customers, regions, time zones, and technical domains.​
• Strong understanding of operational governance, service metrics, resource planning, customer success, and financial performance.​
• Uses approved AI tools to support cross-team analytics, service trend analysis, capacity planning, escalation review, and executive reporting.

Kaleris is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.