Senior Manager - Knowledge Management

Ideal Candidate Profile

Key Responsibilities

• Seller Onboarding & Ramp: Design and run the global new-seller onboarding and 30/60/90-day ramp program; own time-to-first-deal and time-to-productivity outcomes.
• Capability Development: Build role-based learning paths for hunters, farmers, and solution sellers across EXL's Data & AI, Digital Operations, and industry offerings; deliver continuous certification and work closing with Capability Development team.
• Training Governance: Own the enablement calendar, curriculum architecture, LMS governance, completion tracking, and quality standards across geographies.
• Sales Playbooks: Develop and maintain offering-level and industry-level playbooks — qualification frameworks, discovery guides, objection handling, and competitive positioning.
• Sales Process Optimization: Partner with Sales Operations to streamline stages, exit criteria, and deal hygiene; embed enablement into the CRM workflow rather than around it.
• AI & GenAI Seller Enablement: Drive adoption of AI copilots and GenAI tools across the sales lifecycle — prospecting, research, proposal drafting, meeting preparation — including prompt libraries, use-case playbooks, and adoption analytics.
• Competitive & Market Intelligence Enablement: Convert market intelligence and competitor research into seller-ready assets: battle cards, win/loss insights, and pursuit briefings, in partnership with the Market Intelligence team.