Senior Manager, IT, Security & AI

KEY RESPONSIBILITIES

• Operate and continuously improve security controls across endpoints, identity, cloud services, and corporate systems.
• Own BranchLab’s internal IT environment, including identity and access management, employee devices, SaaS applications, onboarding/offboarding, and day-to-day technology operations.
• Lead operational support for SOC 2, including control execution, evidence collection, remediation tracking, policy maintenance, and audit coordination.
• Own or coordinate responses to customer, partner, and vendor security and compliance questionnaires.
• Identify and implement practical uses of AI across the company, including integrations, automations, copilots, agents, and AI-enabled business workflows.
• Establish secure and responsible practices for adopting AI tools, including data handling, vendor evaluation, access controls, and appropriate use of company and customer information.
• Partner with Engineering, Product, Operations, and business teams to improve security, productivity, and automation while keeping processes pragmatic and lightweight.

QUALIFICATIONS

• Experience owning or administering IT systems in a modern cloud-based organization.
• Strong understanding of identity, access management, endpoint security, SaaS administration, and security fundamentals.
• Experience supporting security or compliance programs such as SOC 2, including audits, evidence collection, risk remediation, or customer security reviews.
• Strong technical aptitude and the ability to troubleshoot integrations, APIs, authentication, permissions, and SaaS platforms.
• Hands-on experience using AI tools to improve business workflows, automate processes, or integrate AI capabilities into existing systems.
• Ability to evaluate new technologies from both a productivity and security perspective.
• Strong communication skills and the ability to work directly with technical teams, business users, auditors, customers, and vendors.
• A pragmatic mindset focused on implementing appropriate controls without creating unnecessary process or bureaucracy.

NICE-TO-HAVES

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