Senior Manager_IT Operations Readiness Solution Architect - Pune

Lead Operational Readiness Reviews and define Operational Acceptance Criteria.

Coordinate go-live readiness, Go/No-Go meetings, hypercare planning and exit criteria.

Define support models, RACI, escalation paths, SLAs, KPIs and governance reviews.

Ensure monitoring, alerting, logging, dashboards and service health visibility are in place.

Validate incident, problem, change, recovery, runbook and knowledge management readiness.

Review capacity, performance, resilience, DR, BCP and scalability requirements.

Experienced in IT Operations, Service Management, SRE or Application Support.

Skilled in Incident, Problem, Change, Release and Service Transition processes.

Confident managing production go-lives and large-scale transformations.

Knowledgeable in ITIL, operational governance, risk management and stakeholder communication.

Familiar with tools such as ServiceNow, Jira, Splunk, Dynatrace, Grafana or AppDynamics.

Experience in telecom OSS/BSS, Managed Services, Oracle, CRM, Middleware, Cloud or Digital platforms would be an advantage.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunity to contribute to reliable production deployments and smooth service transitions.

Exposure to cross-functional delivery across technology, operations, engineering and vendor teams.

Ability to influence operational governance, service reliability and launch readiness practices.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.