Senior Manager IT - Lead – Retail Application

• Retail IT Service Management & Helpdesk Operations

• Enterprise Integrations, APIs, Middleware, and Data Interfaces

• Experience integrating POS with ERP, CRM, Loyalty, Ecommerce, Supply Chain, Warehouse Management, and Payment Systems.
• Additional Preferred Experience with leading retail solutions such as Ginesys POS, Oracle POS X ‘Store , Vinculum E-Retail OMS will be strong advantage
• Strong stakeholder management, project management, vendor management, and team leadership skills.
• Experience supporting large-scale retail enterprises with multi-location store environments.

• Own and manage end-to-end Retail POS processes and store technology platforms.
• Lead implementation, enhancement, and support of POS, Inventory Management, and Auto Replenishment solutions.
• Ensure high availability, performance, and supportability of retail applications across the store network.
• Manage Retail IT Helpdesk operations and ensure SLA-driven support for all stores across PAN India.
• Drive incident, problem, change, and service management processes.
• Own reporting and analytics platforms, delivering operational, inventory, and management dashboards.
• Manage integrations between POS and boundary systems including ERP, Merchandising, Supply Chain, Ecommerce, CRM, Loyalty, Payments, and Finance applications.
• Partner with Retail Operations, Merchandising, Supply Chain, Finance, and Ecommerce teams to enable business growth and operational efficiency.
• Lead technology projects, system upgrades, new store rollouts, and process improvement initiatives.
• Manage third-party vendors, implementation partners, and support providers.
• Develop team capabilities and ensure effective resource planning and performance management.

• POS & Store System Availability > 99.5%
• SLA Compliance > 95%
• Inventory Accuracy and Stock Availability Targets

• Integration Stability and Data Accuracy

• Successful Delivery of Retail Technology Initiatives and Projects.

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories.

Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.