Senior Manager, IT

As the leader of all IT operations at CopilotIQ+Biofourmis, you will ensure that our remote team has seamless access to the technology they need to deliver exceptional healthcare solutions. Operating in a HIPAA-regulated environment, you'll balance enabling productivity while maintaining robust security and compliance standards.

You'll be the systems-oriented problem solver who ensures our technology infrastructure stays in the background, enabling our teams to focus on transforming healthcare. Success means maintaining operational excellence through data-driven oversight, optimizing costs through strategic vendor management, and serving as a trusted partner to leadership on technology decisions.

This is a hands-on management role reporting to the Vice President of Operations, with direct oversight of a small support team. You'll own IT operations and implementation while collaborating with internal teams and external partners on security policy development.

Lead IT operations as a working manager for our global team and workforce (US, India), personally handling tickets alongside your team while managing JIRA24/7 help desk coverage and system reliability with a small, service-oriented support team.

Build and maintain robust systems that create process visibility and support both internal reporting and regulatory compliance, leading cross-organizational collaboration on requirements and system architecture

Optimize costs and vendor relationships , assessing software options for maximum value while managing budgets and renewal cycles with stakeholders across the organization

Implement and manage security policies developed collaboratively with internal teams and external partners, including hands-on onboarding/offboarding processes and compliance documentation

Drive process improvements through data analysis, tracking and reporting KPIs, creating self-service tools and automation to reduce support tickets while building reliable systems that keep technology in the background