Senior Manager – HR Operations

HR Operations Leadership

Lead the day-to-day HR Operations function across the United States.

Develop and continuously improve HR processes, workflows, and service delivery standards.

Ensure a consistent and positive employee experience throughout the employee lifecycle.

Serve as the primary escalation point for operational HR matters.

HR Systems & Technology

Own and optimize the company’s HR technology ecosystem, including HRIS, PEO and EOR platforms, ATS integrations, and workforce management tools.

Ensure HR data accuracy, integrity, security, and reporting capabilities.

Lead HR system implementations, enhancements, and process automation initiatives.

Maintain employee records and HR documentation in accordance with legal requirements and company policies.

Workforce Planning & Talent Operations

Partner with the Head of Talent Acquisition to align hiring plans, onboarding readiness, and workforce growth initiatives.

Support headcount tracking, organizational changes, internal transfers, promotions, and offboarding processes.

Ensure seamless onboarding and offboarding experiences for employees and contractors.

Compliance & Employee Relations

Ensure compliance with federal, state, and local employment laws and regulations.

Monitor legal and regulatory changes and implement necessary updates to policies and processes.

Support employee relations matters, workplace investigations, performance improvement processes, corrective actions, and policy interpretation.

Partner with legal counsel and HR leadership on employment-related matters when required.

Benefits Administration

Oversee administration of employee benefits programs and annual enrollment activities.

Act as the primary liaison with benefits brokers, carriers, PEOs, EORs, and other HR service providers.

Support employee communications and resolution of benefits-related inquiries.

Ensure compliance with benefit plan requirements and applicable regulations.

Payroll

Oversee payroll administration and payroll-related processes to ensure accuracy and compliance.

Partner with Finance and payroll providers to ensure accurate employee data and timely payroll processing.

Resolve payroll discrepancies and employee inquiries.

Performance Management

Administer the company’s performance management processes and systems.

Ensure performance programs are administered consistently and in accordance with company guidelines.

HR Analytics & Reporting

Maintain workforce metrics and reporting related to headcount, turnover, hiring, compensation, compliance, and employee engagement.

Develop dashboards and reports to support business and HR decision-making.

Analyze trends and provide recommendations for operational improvements.

Policies & Documentation

Maintain employee handbooks, HR policies, procedures, and operational documentation.

Ensure HR content within company knowledge management systems remains accurate and up to date.

Support internal audits, compliance reviews, and due diligence requests.