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Senior Manager, Growth Operations & Merchant Enablement
Flexiti
North York, CAN
Full Time
Manager
Hybrid
2 days ago
SalesforceAI toolingTraining program designOnboarding strategySales OperationsMerchant Enablement
Free
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About the Role
Flexiti is seeking a Senior Manager to lead merchant lifecycle operations, including training, onboarding, and Salesforce optimization. The role requires 5-8+ years in Sales Operations or Enablement, with a focus on building scalable programs and leveraging AI.
Key Skills for This Role
SalesforceAI toolingTraining program designOnboarding strategySales OperationsMerchant Enablement
Responsibilities
- Own the merchant experience for the first three months, ensuring a world class onboarding journey that reduces time to first transaction
- Overhaul existing training documentation and introduce modern, scalable learning tools including video content and interactive modules
- Lead the migration of merchant onboarding in a Flexiti 2.0 world, establishing a Control Tower for cross functional visibility
- Act as the strategic lead for Salesforce, managing current state assessments and architecting future state workflows
- Lead the establishment and cleanup of SOPs, moving from fragmented systems to a centralized, governed environment
- Partner with PM, Implementation, Marketing, Product, and Risk to coordinate launch and training of new initiatives
- Manage, mentor, and grow a team of operations and enablement professionals
Requirements
- 5 8+ years of experience in Sales Operations, Enablement, or Merchant Success
- Proven track record of building or revamping training and onboarding programs in a B2B or FinTech environment
- Comfortable with AI tooling and exploring tools to improve workflows
- Experience in client or merchant facing roles
- Execution focused, comfortable navigating ambiguity and cleaning up legacy systems
Full Job Posting
Company Overview
- Questrade Financial Group (QFG) provides securities, investment, mortgages, real estate services, and financial services using cutting edge technology.
- QFG combines human centric collaboration with AI driven innovation to redefine financial services.
What's in it for you
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work life balance
- Competitive compensation and benefits packages
- Work life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
Role Overview
- We are looking for a leader to own the merchant lifecycle from deal signing through full activation and ongoing success.
- Lead a team responsible for revamping training strategy, optimizing Salesforce environment, and ensuring frictionless Go to Market engine.
- This is a high impact player coach position bridging strategic merchant onboarding and technical infrastructure.
Merchant Training & Onboarding Strategy
- Own the merchant experience for the first three months, ensuring a world class onboarding journey that reduces time to first transaction.
- Overhaul existing training documentation and introduce modern, scalable learning tools including high quality video content and interactive modules.
- Lead the migration of merchant onboarding in a Flexiti 2.0 world, establishing a Control Tower for cross functional visibility.
Sales Enablement & Salesforce Strategy & AI
- Act as the strategic lead for Salesforce, managing current state assessments and architecting future state workflows for contract management and account management.
- Provide guidance on Salesforce coding and logic to ensure the system supports the sales team’s needs without creating technical debt.
- Lead the establishment and cleanup of SOPs, moving away from fragmented systems into a centralized, governed environment.
- Build with AI, bringing curiosity and initiative into every role.
Flexiti 2.0
- Partner with PM, Implementation, Marketing, Product, and Risk to coordinate the launch and training of new initiatives and products.
People Leadership
- Manage, mentor, and grow a team of operations and enablement professionals.
- Foster a culture of excellence balancing high level strategic thinking with willingness to execute on granular details.
Qualifications
- 5 8+ years of experience in Sales Operations, Enablement, or Merchant Success
- Proven track record of building or revamping training and onboarding programs in a B2B or FinTech environment
- Tech savvy, comfortable with AI tooling
- Merchant centric with client or merchant facing experience
- Execution focused, comfortable navigating ambiguity and cleaning up legacy systems
Compensation
- Base salary range: CAD 140,000 CAD 160,000 per year
- Comprehensive benefits plan and competitive incentive (bonus) program for Full Time Permanent roles
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