Senior Manager, GPU Application Engineering -Datacenter / AI

Issue Resolution : Oversee the triage, debugging, and resolution of customer issues, ensuring timely coordination with internal engineering and product teams.

Escalation Management : Serve as the primary escalation point for complex customer engineering challenges, driving resolution and customer satisfaction.

Technical Guidance : Advise Customers and ODM partners on AMD tools, validation methodologies, and interpretation of test results.

Manufacturing Enablement : Collaborate with ODM factory teams to develop manufacturing scripts and test programs that ensure reliability at scale.

Customer Communication : Contribute to the creation and review of technical presentations, training materials, and other customer-facing documentation.

Resource & Onboarding Management : Oversee hardware resource allocation and lead onboarding and enablement for new hires and contractors.

Strategic Representation : Represent the team in strategic planning forums and cross-functional initiatives.

PREFERRED EXPERIENCE:

Solid years in technical customer-facing roles such as Application Engineering, Technical Account Management, or Solutions Architecture.

Demonstrated leadership experience managing engineering teams in data center or GPU-focused environments.

Deep understanding of AMD GPU architecture, ROCm software stack, and performance optimization strategies.

Proven experience supporting large-scale deployments in Cloud or HPC settings.

Familiarity with customer engagement workflows including onboarding, triage, and escalation.

Strong communication and stakeholder management skills across engineering, product, and executive teams.

Experience in hiring, onboarding, and mentoring technical talent.

EDUCATION:

Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline.

This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance .

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.