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Senior Manager, EDT Data Operations
Stryker
Gurugram, IND
Full-time
Senior · 10+ years experience
Discovered Today
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What You Will Do
- Lead operational governance and execution activities across the Data organization to ensure consistency, transparency, and accountability.
- Establish and manage operational processes, service management practices, performance measurement frameworks, and operating rhythms.
- Develop and monitor operational KPIs, service metrics, delivery performance indicators, and business outcome measures.
- Drive continuous improvement initiatives focused on operational efficiency, process optimization, automation, and organizational effectiveness.
- Partner with Delivery, Product Management, Analytics, Platform, Governance, and business teams to improve planning, execution, and operational performance.
- Oversee operational reporting, executive dashboards, performance reviews, and leadership-ready operational insights.
- Facilitate issue management, escalation processes, service reviews, and cross-functional coordination to address operational challenges.
- Establish operational readiness and transition processes for new capabilities, data products, services, and support models.
- Ensure compliance with enterprise governance, risk management, information security, privacy, and operational control requirements.
- Drive standardization of operating procedures, documentation, runbooks, controls, and service delivery practices across the organization.
- Develop and mentor operational leaders and team members while fostering accountability, customer focus, and continuous improvement. Knowledge and Capabilities:
- Creates an inclusive team environment and demonstrates care and concern for team members across backgrounds and geographies.
- Demonstrates tact and diplomacy in complex situations, resolves conflict constructively, and stays calm under pressure.
- Develops team capability through coaching, feedback, career development, and clear expectations.
- Demonstrates executive presence and adapts communication style for senior leaders, technical teams, and business stakeholders.
- Influences decisions by presenting structured recommendations, tradeoffs, risks, and data-driven insights.
- Uses business acumen to connect operational performance with value delivery, cost transparency, risk reduction, and customer outcomes.
- Deals well with ambiguity and makes sound decisions with relevant but not always complete information.
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