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We are looking for an experienced and results-driven Senior Manager – E-Commerce to lead and drive the growth of our online business across e-commerce platforms and digital channels. The role will be responsible for developing and executing the e-commerce strategy, maximizing online sales and profitability, improving customer experience, and managing marketplace and digital operations.
The ideal candidate will have strong experience in e-commerce, marketplace management, digital marketing, commercial planning, analytics, and team leadership.
We are looking for an experienced and results-driven Senior Manager – E-Commerce to lead and drive the growth of our online business across e-commerce platforms and digital channels. The role will be responsible for developing and executing the e-commerce strategy, maximizing online sales and profitability, improving customer experience, and managing marketplace and digital operations.
The ideal candidate will have strong experience in e-commerce, marketplace management, digital marketing, commercial planning, analytics, and team leadership.
Develop and execute the overall e-commerce strategy aligned with business objectives.
Drive online revenue, profitability, market share, and customer acquisition.
Identify new business opportunities, digital channels, marketplaces, and growth initiatives.
Develop annual and quarterly e-commerce business plans and sales targets.
Monitor market trends, customer behavior, competitor activity, and emerging e-commerce opportunities.
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Manage day-to-day performance of the company’s e-commerce website and online marketplaces.
Ensure product listings, pricing, promotions, inventory, content, and product visibility are optimized.
Manage relationships with key marketplaces, e-commerce partners, and third-party platforms.
Improve conversion rates, average order value, repeat purchases, and overall online customer experience.
Coordinate with operations and supply chain teams to maintain product availability and efficient order fulfillment.
Own e-commerce sales targets, budgets, forecasts, and profitability.
Develop promotional calendars, seasonal campaigns, and commercial initiatives.
Analyze sales performance and take corrective actions to achieve targets.
Optimize pricing, discounts, promotions, and product assortment.
Identify opportunities to improve margins and reduce customer acquisition and operational costs.
Work closely with the digital marketing team to develop performance-driven campaigns.
Manage and optimize paid search, social media, affiliate, display, CRM, and other digital acquisition channels.
Improve traffic, engagement, conversion, and customer retention.
Ensure digital campaigns deliver strong ROI and measurable business results.
Develop and monitor key e-commerce KPIs and performance dashboards.
Analyze traffic, conversion rates, sales, customer behavior, product performance, and campaign ROI.
Translate data and insights into actionable business recommendations.
Present regular performance reports and strategic recommendations to senior management.
Lead, coach, and develop the e-commerce team to achieve business objectives.
Establish clear KPIs, performance standards, and accountability.
Collaborate cross-functionally with Sales, Marketing, Finance, IT, Supply Chain, Customer Service, and Operations teams.
Build a high-performance and customer-focused e-commerce culture.
E-commerce revenue and growth
Gross margin and profitability
Conversion rate
Website/app traffic
Average order value (AOV)
Customer acquisition cost (CAC)
Return on advertising spend (ROAS)
Customer retention and repeat purchase rate
Marketplace sales and ranking
Inventory availability and sell-through
Customer satisfaction and online experience
Reports To: Head of E-Commerce / Commercial Director / General Manager
Department: E-Commerce / Digital Commerce
Level: Senior Management
Global fashion and lifestyle retail conglomerate based in Dubai.
Visit company websiteJobs and hiring trendsFull-time
Senior · 5+ years experience
Onsite
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