workday
Senior Manager - Delivery
Alight
Gurugram, IND
Full-time
Senior · 15+ years experience
Onsite
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanRole Overview
The Senior Manager – Operations & Customer Service is responsible for leading large-scale operations and customer service functions, ensuring excellence in client delivery, customer experience, operational performance, financial outcomes, and people leadership. This role will oversee multiple teams, drive operational excellence, manage stakeholder relationships, and build a high-performing organization that consistently delivers against service, quality, productivity, and customer satisfaction commitments
Full Job Posting
Job Summary
The Senior Manager – Operations & Customer Service is responsible for leading large-scale operations and customer service functions, ensuring excellence in client delivery, customer experience, operational performance, financial outcomes, and people leadership. This role will oversee multiple teams, drive operational excellence, manage stakeholder relationships, and build a high-performing organization that consistently delivers against service, quality, productivity, and customer satisfaction commitments
Experience
15 –20 years of experience in Operations, Customer Service, BPO, Shared Services, Insurance, Healthcare, Financial Services, or related industries.
Minimum 15+ years of leadership experience managing managers and large teams.
Proven experience leading multi-functional operations and customer service environments.
Demonstrated success in stakeholder management, operational excellence, and customer experience transformation.
Operational Leadership
Lead and oversee end-to-end Operations and Customer Service functions.
Ensure achievement of all Service Level Agreements (SLAs), productivity, quality, compliance, and customer satisfaction metrics.
Drive operational excellence initiatives focused on efficiency, accuracy, cost optimization, and scalability.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Alight
APAC EMEA Physical Security Systems and Technology Manager
Gurugram, IND
SeniorFull-time
Discovered TodayView →
Benefits Operations Administrator
Noida, IND
Discovered TodayFull-time
APAC EMEA Physical Security Systems and Technology Manager
Gurugram, IND
Discovered TodayFull-time
Benefits Operations Administrator
Gurugram, IND
Discovered YesterdayFull-time
Benefits Operations Administrator
Gurugram, IND
Discovered 2 days agoFull-time
Benefits Operations Administrator
Noida, IND
Discovered 2 days agoFull-time
Analyst - Disability Case Management
Gurugram, IND
Discovered 2 days agoFull-time
Benefits Operations Administrator
Gurugram, IND
Discovered 3 days agoFull-time
Benefits Operations Administrator
Gurugram, IND
Discovered 3 days agoFull-time