dayforce
Senior Manager, Customer Support
Navex
Lake Oswego, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 125000-125000 yearly / year
Discovered 1 weeks ago
SalesforceGainsight
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At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard.
That’s real impact.
Our high-performance culture is driven by our values .
We move with speed , passion and purpose — as one team.
We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
We are the worldwide leader in integrated risk and compliance management software and services.
As a Senior Manager of Customer Support, you will be responsible for the oversight of Customer Support professionals dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation.
This position reports directly to the Director, Customer Support.
In this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX’s award-winning methodologies and processes.
You will be responsible for the professional development and growth of team resources and for the delivery of best-in-class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue.
This role requires an in depth understanding of NAVEX products and services.
Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management.
You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success.
Join us and help shape what’s next!
What you’ll get:
- Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
- High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
- Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
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