Senior Manager Customer Debug Engineering

• Team Leadership: Build, lead, and mentor a team of customer-facing debug engineers covering server and rack-level HW/FW debug across customer deployment and NPI. Set technical benchmarks and foster career growth.
• Customer Debug & Field Resolution: Lead debug of platform bring-up, fleet anomalies, and early field failures at customer sites; drive issues to root cause and feed learnings back into design, validation, and manufacturing.
• Escalation Management: Serve as the senior escalation point for complex server/rack debug, driving cross-functional resolution and owning the customer-facing narrative through to closure.
• Status Reporting & Roll-Up: Own debug status tracking and prioritization, and roll up clear, decision-oriented updates for both internal and external (customer) leadership.
• Factory Build Support: Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates, ensuring build issues are driven to definitive root cause and corrective action.
• Cross-Functional Coordination: Drive debug across design, validation, product engineering, firmware, and FA teams; align pre- and post-silicon debug with platform readiness and deployment schedules.
• Resourceful Debug Under Constraint: Prioritize scarce hardware across competing customer escalations, maximize coverage through shared setups, and enable effective remote debug when physical access is limited.
• Customer & ODM Engagement: Partner with customers, ODM teams, and Customer Program Managers; advise on AMD tools and debug methodologies, and contribute to technical and customer-facing documentation.

• People Leadership: Recent years of experience managing customer-facing technical or engineering teams, including hiring, performance management, mentoring, and career development-ideally in data center, GPU, cloud, or HPC environments.
• Debug Depth: Deep hands-on experience with server- and rack-level hardware and firmware debug, including pre- and post-silicon debug across CPU, GPU, FPGA, memory, connectivity, RAS, and hotplug.
• NPI Mastery: Strong familiarity with hardware bring-up, validation, manufacturing, and test flows, and the transition from concept through EVT/DVT/PVT to volume production.
• Influence & Execution: Proven ability to drive execution across global, cross-functional teams and influence without direct authority in ambiguous, fast-paced environments.
• Customer & ODM Scale: Demonstrated experience supporting large-scale deployments and managing debug or quality programs across hyperscale, OEM, and enterprise customer segments and global ODM partners.
• Quality & Reliability: Working knowledge of reliability and quality metrics (yield, DPM, FIT) and system-level failure triage and FA engagement.
• Communication: Excellent written and verbal communication, including the ability to distill complex technical challenges into clear, decision-oriented messaging for executives and customers.
• AI Integration: Interest or experience in leveraging AI tools to optimize debug and quality workflows and drive measurable efficiency gains.

• Required: Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline. Master's degree in a related technical field preferred

This role is not eligible for visa sponsorship. #LI-CB1

Benefits offered are described: AMD benefits at a glance .

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.

AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.