Senior Manager, CRM IT

HARMONi-GI3: Phase 3 clinical study intended to evaluate ivonescimab in combination with chemotherapy compared with bevacizumab plus chemotherapy.

Ivonescimab is an investigational therapy not presently approved by any regulatory authority other than China’s National Medical Products Administration (NMPA). Summit is headquartered in Miami, Florida, and has additional offices in California, New Jersey, the UK, and Ireland.

The Senior Manager, CRM IT will serve as the technology and business process leader for Veeva CRM, partnering closely with Commercial Operations, Sales, Medical Affairs, Market Access, and IT leadership to define, implement, optimize, and support CRM capabilities across the organization.

This role is responsible for the end-to-end ownership of the Veeva CRM platform, including strategy, implementation, configuration, release management, vendor oversight, business process optimization, and operational support. The ideal candidate will possess deep expertise in pharmaceutical commercial operations and hands-on experience implementing and managing Veeva CRM solutions supporting Sales, Medical Affairs, Key Account Management, Market Access, and Field Reimbursement teams.

The Senior Manager will act as a trusted partner to business stakeholders, translating commercial and medical engagement strategies into scalable CRM capabilities that drive customer engagement, field effectiveness, data quality, compliance, and operational excellence.

Define and execute the Veeva CRM roadmap in partnership with Commercial Operations, Sales Leadership, Medical Affairs, Market Access, and Executive Leadership, ensuring alignment with organizational objectives and field engagement strategies.

Serve as the primary IT business partner for Sales, Medical Affairs, and Market Access organizations, translating business priorities into CRM capabilities, process improvements, and technology investments.

Lead CRM governance processes, ensuring prioritization of enhancements, releases, and strategic initiatives based on business value, regulatory requirements, and operational impact.

Lead the implementation, configuration, enhancement, and ongoing optimization of Veeva CRM across Commercial, Medical, and Market Access functions.

Drive deployment and operational support of key Veeva CRM capabilities including:

Call Reporting

Account Management

CLM (Closed Loop Marketing)

Approved Email

Territory Management

Targeting & Segmentation

Speaker Programs

Sampling

Medical Engagement Tracking

Key Account Management

Omnichannel Customer Engagement

Partner with business teams to improve field force effectiveness through CRM-driven insights, workflow automation, and process standardization.

Support business processes related to:

Territory Alignments

Target List Management

Incentive Compensation Data Integration

Customer Master Data

HCP/HCO Management

KOL Engagement

Medical Science Liaison (MSL) Activities

Market Access Account Management

Collaborate with Commercial Operations and Medical Affairs leaders to optimize field execution, activity tracking, customer engagement, and performance measurement.

Oversee CRM integrations with enterprise platforms including:

Veeva OpenData

Reltio MDM

Data Warehouses

Marketing Automation Platforms

Incentive Compensation Systems

Analytics and Reporting Platforms

Ensure high-quality customer and engagement data through robust data governance, integration monitoring, and issue resolution processes.

Drive alignment between CRM, customer master data, omnichannel engagement, and commercial analytics platforms.

Manage CRM vendors, implementation partners, and managed service providers to ensure timely delivery, quality support, and continuous innovation.

Establish operational excellence through effective release management, incident management, change management, user support, training, and adoption programs.

Monitor CRM platform performance, system health, compliance requirements, and user satisfaction metrics.

Ensure Veeva CRM solutions comply with pharmaceutical industry regulations and internal governance requirements, including validation, audit readiness, security, and data privacy standards.

Partner with Compliance, Legal, Quality, and Regulatory teams to maintain compliant CRM processes and documentation where applicable.

All other duties as assigned