Senior Manager, Coach & Instructor Enablement

Skills & Qualifications

• A proven track record of balancing cross functional relationships and their priorities while still delivering impact in a fast-paced, high-volume environment.
• A demonstrable operator. You have taken something loosely defined and made it run: clear owners, measures, cadence, reporting. You are comfortable in the detail and you finish things.
• Fluent cross-functionally. You have delivered outcomes that depended almost entirely on teams you did not manage, and you can explain exactly how.
• Comfortable in ambiguity and shifting priorities. You decide on incomplete information, name the risk you are accepting, and change course without losing momentum or the team's confidence.
• Data-led. You use performance data to decide where to intervene and to hold others accountable.
• AI-native operator. You build cadences that use AI to do the collating and chasing, so the process scales with the team rather than growing headcount alongside it.
• Experience of enablement, L&D, capability building, delivery operations or quality in an at-scale frontline organisation.
• Apprenticeships, regulated education or another regulated delivery environment is a strong advantage. You can hold quality, compliance and pace at the same time.
• Excellent written and verbal communication. You can write the one-pager a senior leader acts on, and run the calibration session a coach finds useful.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
• Our Commitment to Diversity, Equity and Inclusion
• We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here .

Our Commitment to Safeguarding