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Key skills for this role
Proven experience building and leading a DevOps or Tier 2/Tier 3 operational support team (not just managing one — building one from scratch)
7+ years in DevOps, SRE, or production operations, with at least 3 years in a people leadership role at the senior manager level or above
7+ years in Software Engineering with a proven track record of delivery
Deep experience defining operational onboarding standards — runbooks, documentation gates, deployment checklists — for multi-team engineering organizations
Hands-on familiarity with cloud infrastructure (AWS strongly preferred), Kubernetes, CI/CD pipelines, and infrastructure-as-code
Must be a US Citizen or US Permanent Resident
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Strong experience supporting distributed systems at scale, including incident response and recovery coordination
Experience working across globally distributed teams and time zones
Experience with FedRAMP, GovCloud, or other restricted deployment environments
Platform Engineering is scaling rapidly, with features being developed across four continents. Without a dedicated support organization enforcing operational hygiene, the gap between shipping features and supporting them in production will become unsustainable. This role is the keystone hire that sets the direction for how we operationalize platform reliability at scale.
The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.
In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.
Tools and Resources
Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
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