Senior Manager, Client Services

• Own the lifecycle from qualified opportunity through campaign delivery, reporting, renewal, and expansion. You make sure it moves forward with clear next steps, internal ownership, client alignment, and execution discipline.
• Manage proposal readiness, scope clarity, internal approvals, timeline feasibility, client follow-ups, and deal momentum.
• Own the client experience once an opportunity becomes active. You will manage client expectations, lead key communications, surface risks early, and make sure brand and agency partners feel DMS is buttoned-up, responsive, and capable of delivering at the highest level.
• Partner with Production, Creative, Marketing, Analytics, Legal, Finance, Talent, and Leadership to ensure every branded campaign is feasible, profitable, brand-safe, and executable. You will oversee campaign handoffs, kickoffs, timelines, deliverables, client updates, escalations, and overall campaign health.
• Own the post-campaign process in partnership with Analytics and the CRO. You will ensure clients receive clear reporting, useful insights, and a strong performance story that creates the next opportunity. Your goal is not just a satisfied client. Your goal is a client who renews, expands, and sees DMS as a long-term partner.
• Build repeatable systems for handoffs, kickoffs, client communication, project tracking, reporting, renewals, and escalation.

• Qualified opportunities move forward with clear ownership and urgency.
• Client expectations are clear before work begins.
• Campaigns are delivered on time, on budget, and with minimal scope creep.
• Internal teams understand what was sold and what must be delivered.
• Clients feel informed, confident, and professionally managed.
• Reporting is timely, clear, and commercially useful.
• Brand partners renew, expand, and refer new opportunities.
• Delivery risks are surfaced early and solved quickly.
• The branded business becomes more repeatable, scalable, and trusted.

• 7+ years of experience in Client Services, Account Management, Partnerships, Commercial Delivery, Branded Content, Media, Agency, Creator, or Entertainment businesses.
• Proven ability to manage senior brand and agency stakeholders.
• Strong understanding of branded content, campaign delivery, client expectations, and post-campaign reporting.
• Excellent communication, organization, follow-through, and judgment.
• Ability to partner closely with Sales, Production, Creative, Marketing, Analytics, Legal, Finance, Talent, and Leadership.
• Strong commercial instincts around scope, margin, timelines, client trust, and renewal opportunities.
• High accountability and a “fixer” mindset when things get messy.
• Ability to operate quickly without losing details.
• Strong CRM, project tracking, and reporting discipline.

Chief Revenue Officer.

All the action takes place at our brand-new studio in Burbank, CA.

The typical work schedule is Monday through Friday, full-time.