Nitro Software seeks a Senior Manager, Channel Operations & Partner Programs to own the operating infrastructure that enables Nitro's partner ecosystem to scale globally.
The role involves deep, hands-on technical ownership of the Salesforce systems, designing and governing data integrity, process compliance, and system adoption standards.
The ideal candidate will have 8+ years of experience in Revenue Operations, Sales Operations, Channel Operations, or Partner Operations within a B2B SaaS environment, and deep, hands-on Salesforce Administration experience.
Key Skills for This Role
SalesforceAllboundPax8HubSpotGongClay
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About the Role
Nitro Software seeks a Senior Manager, Channel Operations & Partner Programs to own the operating infrastructure that enables Nitro's partner ecosystem to scale globally.
The role involves deep, hands-on technical ownership of the Salesforce systems, designing and governing data integrity, process compliance, and system adoption standards.
The ideal candidate will have 8+ years of experience in Revenue Operations, Sales Operations, Channel Operations, or Partner Operations within a B2B SaaS environment, and deep, hands-on Salesforce Administration experience.
What You Will Be Responsible For
Own Salesforce configuration, workflow and flow-building, and system architecture across the channel and partner motion, from requirements through hands-on build.
Design and govern data integrity, process compliance, and system adoption standards within Salesforce and the broader GTM tech stack.
Partner directly with Finance and Revenue Operations leadership on system architecture decisions affecting deal registration, revenue recognition, and reporting accuracy.
Serve as the primary point of contact for the channel and partner tech stack, troubleshooting, provisioning, and resolving cross-functional system issues as they arise.
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Build and maintain documentation, playbooks, and a knowledge repository for channel operations and partner program processes.
Own the operational foundation for Nitro's global channel business across North America, EMEA, and APAC.
Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management.
Identify gaps in current channel workflows and partner with cross-functional teams to implement cleaner, more reliable operating models.
Establish clear operational standards, SLAs, and process ownership across Channel, Sales, RevOps, Finance, Marketing, Legal, and Partner Operations.
Ensure channel processes are simple enough for field teams and partners to follow, while robust enough to support global scale.
Own the day-to-day administration and continuous improvement of Nitro's channel technology stack, including Salesforce, Allbound, Pax8-related workflows, and other partner systems.
Manage partner portal structure, access, content hygiene, program materials, and partner-facing resources.
What We Are Looking For
8+ years of experience in Revenue Operations, Sales Operations, Channel Operations, Partner Operations, or Partner Program Management within a B2B SaaS environment.
Deep, hands-on Salesforce Administration experience, including configuration, workflow and flow-building, and system architecture.
Experience owning or significantly improving revenue systems, channel operating models, partner programs, CRM workflows, and partner-facing systems.
Experience with partner portals, marketplace platforms, and partner ecosystem tools.
Experience with tools such as Allbound, Pax8, HubSpot, Gong, Clay, Claude, Tableau, Groove, Clari, or similar platforms.
Experience working across global regions, including North America, EMEA, and APAC.
Experience building processes that improve partner experience, internal accountability, and executive visibility.
Why Nitro?
Nitro offers a hybrid work environment, combining three days of in-person collaboration at our global offices with two days of remote work each week.
Nitro provides a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks.
Nitro offers pension/401k matching, along with many other country-specific benefits.
About Nitro
Nitro is a global SaaS leader for seamless digital document workflows, offering a suite of solutions for PDF, eSigning, identity verification and analytics.
Nitro serves 67% of the Fortune 500 with more than 3 million licensed users and 13,000+ business customers across 157 countries.
Nitro's work is driven by 5 key principles: One team, One mission, Own it, Accountable to our customers, Excellence in execution, and Be bold, fail fast, learn faster.
