indeed
Senior Manager, Channel Operations & Partner Programs
Nitro
Toronto, CAN
Full Time
Manager
Hybrid
1 weeks ago
SalesforceChannel OperationsPartner Program ManagementRevenue OperationsData AnalysisExcel
Free
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About the Role
Nitro is hiring a Senior Manager of Channel Operations & Partner Programs to own the operating infrastructure for the global partner ecosystem. The role involves managing channel programs, CRM systems, data reporting, and cross-functional coordination.
Key Skills for This Role
SalesforceChannel OperationsPartner Program ManagementRevenue OperationsData AnalysisExcel
Responsibilities
- Own the operational foundation for Nitro's global channel business across North America, EMEA, and APAC
- Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management
- Identify gaps in current channel workflows and partner with cross functional teams to implement cleaner, more reliable operating models
- Establish clear operational standards, SLAs, and process ownership across Channel, Sales, RevOps, Finance, Marketing, Legal, and Partner Operations
- Own the day to day administration and continuous improvement of Nitro's channel technology stack, including Salesforce, Allbound, Pax8 related workflows, and other partner systems
- Manage partner portal structure, access, content hygiene, program materials, and partner facing resources
- Improve Salesforce workflows related to partner accounts, deal registration, partner applications, opportunity routing, partner attribution, and reporting
- Identify and resolve system friction that slows partner activity, causes misrouting, reduces adoption, or creates internal confusion
- Support the operational delivery of Nitro's Partner Program across partner types, tiers, and regions
- Manage partner onboarding workflows from application intake and agreement execution through portal access, enablement, and first deal registration
- Operationalize partner program components including deal registration, rebates, incentives, margin programs, incumbency protection, cost plus processes, MDF, partner tiering, and program eligibility
- Own channel performance data and translate it into clear, actionable insights for Channel leadership and cross functional stakeholders
Requirements
- 7+ years of experience in Channel Operations, Partner Operations, Revenue Operations, Sales Operations, or Partner Program Management within a B2B SaaS environment
- Experience owning or significantly improving channel operating models, partner programs, CRM workflows, and partner facing systems
- Hands on Salesforce experience required
- Experience with partner portals, marketplace platforms, and partner ecosystem tools strongly preferred
- Demonstrated experience administering partner programs, including deal registration, onboarding, incentive management, partner tiering, rebates, MDF, reporting, and partner lifecycle workflows
- Experience working across global regions, including North America, EMEA, and APAC, strongly preferred
- Highly analytical, with strong Excel, Salesforce reporting, dashboarding, and data interpretation skills
- Strong process architect who can identify operational friction and design cleaner, scalable alternatives
- AI fluent and automation minded
Full Job Posting
About Us
- A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics.
- With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
The Role
- Nitro is building a channel first go to market model. The Sr Manager Channel Operations & Partner Programs will own the operating infrastructure that enables Nitro's partner ecosystem to scale globally.
- This role sits at the intersection of Channel, Revenue Operations, Finance, Marketing, Legal, Sales, and Partner Experience.
What You Will Be Responsible For
- Own the operational foundation for Nitro's global channel business across North America, EMEA, and APAC.
- Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management.
- Identify gaps in current channel workflows and partner with cross functional teams to implement cleaner, more reliable operating models.
- Establish clear operational standards, SLAs, and process ownership across Channel, Sales, RevOps, Finance, Marketing, Legal, and Partner Operations.
- Own the day to day administration and continuous improvement of Nitro's channel technology stack, including Salesforce, Allbound, Pax8 related workflows, and other partner systems.
- Manage partner portal structure, access, content hygiene, program materials, and partner facing resources.
- Improve Salesforce workflows related to partner accounts, deal registration, partner applications, opportunity routing, partner attribution, and reporting.
- Identify and resolve system friction that slows partner activity, causes misrouting, reduces adoption, or creates internal confusion.
- Support the operational delivery of Nitro's Partner Program across partner types, tiers, and regions.
- Manage partner onboarding workflows from application intake and agreement execution through portal access, enablement, and first deal registration.
- Operationalize partner program components including deal registration, rebates, incentives, margin programs, incumbency protection, cost plus processes, MDF, partner tiering, and program eligibility.
- Own channel performance data and translate it into clear, actionable insights for Channel leadership and cross functional stakeholders.
What We Are Looking For
- 7+ years of experience in Channel Operations, Partner Operations, Revenue Operations, Sales Operations, or Partner Program Management within a B2B SaaS environment.
- Experience owning or significantly improving channel operating models, partner programs, CRM workflows, and partner facing systems.
- Hands on Salesforce experience required; experience with partner portals, marketplace platforms, and partner ecosystem tools strongly preferred.
- Experience with tools such as Allbound, Pax8, HubSpot, Gong, Clay, Claude, Tableau, or similar platforms preferred.
- Demonstrated experience administering partner programs, including deal registration, onboarding, incentive management, partner tiering, rebates, MDF, reporting, and partner lifecycle workflows.
- Experience working across global regions, including North America, EMEA, and APAC, strongly preferred.
- Highly analytical, with strong Excel, Salesforce reporting, dashboarding, and data interpretation skills.
- Strong process architect who can identify operational friction and design cleaner, scalable alternatives.
- Comfortable operating at both strategic and tactical levels.
- Strong communicator who can translate complex operational requirements into clear guidance.
- Detail oriented and reliable, with a strong bias toward follow through, documentation, and process accountability.
- Cross functionally effective, with the ability to work closely with Sales, Finance, Marketing, Legal, RevOps, IT, and Channel leadership.
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