Senior Manager, Care Escalations

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.

Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below.

The starting salary will be determined based on skills, experience, and geographic location.

In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you.

We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.

All hiring decisions are made by people.

We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance.

To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.

Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.

Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive.

The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast.

We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process.

As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.

If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.