Senior Manager BaaS Client Solutions & Product Initiatives
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Key skills for this role
About the Role
ruya is hiring a Senior Manager for BaaS Client Solutions & Product Initiatives to support BaaS partners and key product initiatives. Requires experience in fintech or banking, strong communication skills, and project coordination abilities.
Key Skills for This Role
Responsibilities
- Act as a key point of contact for selected BaaS partners, supporting ongoing engagement, servicing, reporting & issue resolution
- Help manage day to day partner requests and ensure clear communication between external partners and ruya teams
- Support the Head of Fintech Partnerships in managing relationships with fintechs, digital asset firms, lenders, payment companies, and embedded finance partners
- Work with partners to understand their business models, product requirements, customer journeys, and operational needs
- Help maintain strong partner satisfaction through timely follow up, ownership, and practical problem solving
- Support key BaaS initiatives across digital assets, lending, accounts, cards, payments, and other embedded banking products
- Help translate partner requirements into clear business, product, compliance, technology, and operational inputs
- Track project actions, dependencies, timelines, and blockers
- Prepare meeting notes, action trackers, internal updates, and business summaries
- Support the development of new BaaS use cases and product propositions
Requirements
- Experience in Fintech, banking or related partnership type roles
- Good understanding of banking and financial products, cards & payments, lending & credit use cases, and the general regulatory environment
- Strong communication and stakeholder management skills
- Ability to work well with internal teams across compliance, risk, technology, product, operations, and business
- Good project coordination skills
- Curious and proactive mindset
- Strong attention to detail
- Ability to operate in a fast moving environment
Full Job Posting
Role Overview
- Senior Manager BaaS Client Solutions & Product Initiatives will be responsible to support our BaaS clients & key product initiatives supporting the growth and delivery of ruya’s Banking as a Service proposition.
Key Responsibilities
- Act as a key point of contact for selected BaaS partners, supporting ongoing engagement, servicing, reporting & issue resolution.
- Help manage day to day partner requests and ensure clear communication between external partners and ruya teams.
- Support the Head of Fintech Partnerships in managing relationships with fintechs, digital asset firms, lenders, payment companies, and embedded finance partners.
- Work with partners to understand their business models, product requirements, customer journeys, and operational needs.
- Help maintain strong partner satisfaction through timely follow up, ownership, and practical problem solving.
- Support key BaaS initiatives across areas such as digital assets, lending, accounts, cards, payments, and other embedded banking products.
- Help translate partner requirements into clear business, product, compliance, technology, and operational inputs.
- Track project actions, dependencies, timelines, and blockers to help ensure initiatives continue to move forward.
- Prepare meeting notes, action trackers, internal updates, and business summaries.
- Support the development of new BaaS use cases and product propositions under the guidance of the Head of Fintech Partnerships.
Job Requirements
- Experience in Fintech, banking or related partnership type roles, with a good understanding of banking and financial products, cards & payments, lending & credit use cases, and the general regulatory environment.
- Strong communication and stakeholder management skills.
- The ability to work well with internal teams across compliance, risk, technology, product, operations, and business.
- Good project coordination skills, including the ability to track actions, follow up, manage dependencies, and keep work moving.
- A curious and proactive mindset, with a willingness to get stuck in and see things through to completion.
- Strong attention to detail, especially when dealing with regulated products, partner requirements, and internal approvals.
- The ability to operate in a demanding, fast moving environment with multiple stakeholders and competing priorities.
- Basic understanding of Islamic finance principles (beneficial but not mandatory).
- Some understanding of digital assets (beneficial but not mandatory).
- Basic understanding of payments, card issuing, acquiring, payment processing, or payment schemes (beneficial but not mandatory).
- Experience supporting product launches, partner projects, commercial initiatives, or financial services propositions (beneficial but not mandatory).
- Familiarity with Banking as a Service, embedded finance, open banking, or platform banking models (beneficial but not mandatory).
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