Senior Manager, Application Software Engineering

Collaborates with stakeholders and external clients and/or partners to understand customer issues and align solutions.

Leads team(s) to provide technical guidance and appropriately prioritize support to customers regarding reported issues.

Acts as a role model for teams to advocate for customers' interests and suggests product enhancements based on feedback.

Develops, modifies, and executes policies to ensure customer satisfaction through timely resolution of issues and effective communication.

Leads teams through processes for handling customer issues and/or defects handling and directs them to training opportunities as needed.

Manages the investigation and troubleshooting of complex product maintenance issues to ensure customer agreement on short- and long-term solutions.

Collaborates with teams and other stakeholders within and outside of group to establish, follow, and enforce documented security criteria, development industry best practices and processes, and coding standards.

Ensures clarity of teams' operational objectives for adherence to broad acceptance criteria.

Implements moderately complex secure software development practices requiring information gathering and analysis to prevent security vulnerabilities.

Leads teams in performing periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).

Delegates assignments to teams to implement and evolve standard operating procedures (SOP) for development and for driving improvements, ensuring automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Drives cross-functional partnerships to align expectations and shared objectives across multiple teams.

Coaches team members to develop strategic relationships with business leaders, stakeholders, and external partners to foster collaboration and long-term success.

Promotes inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Provides direction to multiple teams on addressing complex operational and/or technical issues as well as providing guidance on analyzing complex data and/or information to identify solutions.

Reviews and provides insights into unresolved or critical issues, helping the team to identify potential solutions.

Models engaging in continuous learning to deepen expertise and stay ahead of industry trends, integrating best practices into strategic planning.

Leverages feedback to drive personal and team skill improvements.

Identifies skill gaps across teams, and empowers team members to pursue learning and knowledge sharing opportunities that build their expertise in new areas and coaches them to apply learnings to advance the organization.

Drives team to collaborate on, develop, and implement ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within and across teams, providing oversight.

Guides team to adopt new ideas for alternative approaches and methods and encourages feedback for continued improvement.

Drives performance across teams by providing feedback and coaching in alignment with performance management processes, guidelines, and expectations.

Discusses development goals with team members, shares opportunities to facilitate career development, and ensures individual goals are aligned with broader organizational goals.

Develops and manages talent acquisition pipeline by leading candidate interviews, monitoring promotion eligibility, and/or orchestrating talent resources.

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