Senior Manager - Application Development & Support

Lead enterprise-scale automation and AI programs from initiation through closure.

Define program scope, objectives, deliverables, success criteria, timelines, and governance frameworks.

Develop comprehensive project plans, schedules, budgets, and resource strategies.

Ensure projects are delivered on time, within scope, and within approved budgets.

Manage multiple concurrent projects and interdependent workstreams.

Collaborate with senior business leaders to align initiatives with strategic priorities.

Build strong relationships across business functions, technology teams, and operational stakeholders.

Communicate program status, risks, dependencies, and outcomes to executive leadership and governance committees.

Manage stakeholder expectations and facilitate effective decision-making.

Identify opportunities to implement: Robotic Process Automation (RPA) Process Mining and Task Mining Intelligent Document Processing (IDP) Workflow Automation Artificial Intelligence and Machine Learning Conversational AI Large Language Models (LLMs) Generative AI Solutions BI and Analytics Platforms

Robotic Process Automation (RPA)

Process Mining and Task Mining

Intelligent Document Processing (IDP)

Workflow Automation

Artificial Intelligence and Machine Learning

Conversational AI

Large Language Models (LLMs)

Generative AI Solutions

BI and Analytics Platforms

Evaluate business cases and ensure initiatives deliver measurable value.

Ensure adherence to organizational governance frameworks, information security standards, and regulatory requirements.

Identify, assess, and mitigate program risks and issues.

Support audit, risk, and compliance reviews as required.

Maintain program documentation and governance records.

Manage strategic vendor relationships and third-party delivery partners.

Support contract negotiations, performance reviews, service management, and issue resolution.

Monitor vendor performance against agreed service levels and contractual obligations.

Ensure vendor solutions align with business objectives, security requirements, and compliance standards.

Lead and mentor project managers, business analysts, automation specialists, and cross-functional teams.

Foster a collaborative, inclusive, and high-performance culture.

Promote best practices in program management, automation delivery, and organizational change management.

Strategic Thinking

Executive Communication

Program & Portfolio Management

Leadership and Team Development

Stakeholder Management

Risk Management

Vendor Management

Business Acumen

Decision-Making and Problem Solving

Influence and Negotiation

Results Orientation

Collaboration and Relationship Building

At Gallagher, we value individuals who demonstrate:

Integrity and ethical decision-making

Customer and business focus

Innovation and continuous improvement

Accountability and ownership

Inclusive leadership and collaboration

Commitment to quality and excellence

Gallagher is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.

Experience Level: Senior Leadership Employment Type: Full-Time Travel Requirement: As required for business needs (domestic and international)

Qualifications:

University Degree and minimum 5 years prior relevant experience, or equivalent experience.

Preferred:

App development/programming

Database design

System architecture & integration

Communication and stakeholder management skills

Root cause analysis

Product development management

Product portfolio management.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)