Senior Manager, APJ Print Advance Technical Support & Customer Assurance

Reduced End-to-End Technical Escalation TAT across APJ.

Reduced Aging Escalation Cases.

World-Class Business Escalation and Hot Site Management.

Improved Customer Satisfaction and Customer Confidence.

Faster Resolution of High-Severity and Executive Escalations.

Increased Adoption of AI, Automation, and Knowledge-Driven Support Capabilities.

Strong Cross-Functional Collaboration Driving Systemic Issue Elimination.

A High-Performing Team Culture Built on Accountability, Customer Focus, and Technical Excellence.

Required Qualifications

10+ years of experience in Customer Support, Technical Support, Quality, Engineering, or Service Operations

Proven leadership of multi location, complex, technical organizations.

Very comfortable and demonstrated experience with direct interaction with HP Sales and Customers, in highly stressful and emotional situations at times.

Deep experience with advanced technical escalation models and enterprise‑scale support environments

Strong track record driving cross‑functional transformation

Experience leveraging data, automation, and AI to improve service quality and efficiency

Exceptional executive communication and stakeholder influence skills

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