ashby

Senior Manager, Analytics (Customer Care)

angi

Remote, USA

Full-time

Remote

$155,000 to $210,000,

Discovered 2 weeks ago

Analytics strategySQLBusiness intelligence toolsRegression analysisCohort analysisRetention and churn analytics

Free

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Key skills for this role

Analytics strategySQLBusiness intelligence tools

Angi's Care Analytics team supports decisions involving Pro retention, churn, cash collection, and care team effectiveness.

The Senior Manager, Analytics is the primary analytical partner to the Customer Care business unit.

The role leads analysts, manages project prioritization, and translates weekly data signals into business narratives.

Publish weekly business reviews that synthesize key metrics and signals into stakeholder-ready commentary.
Flag material metric movements, distinguish noise from signal, and recommend investigation, monitoring, or backlog treatment.
Lead weekly metrics reviews for senior leadership and identify gaps in retention trends.
Manage report stewardship transitions while maintaining analytical continuity and output quality.

Maintain the Care Analytics backlog across Care leadership, Pro Product, and Finance stakeholders.
Arbitrate competing priorities, communicate trade-offs, define scopes and ETAs, and surface blockers.
Manage and develop Senior Analysts and Analysts through technical and business communication coaching.

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