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Senior Machine Learning Engineer - NLP
Observe.AI
Bengaluru, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
machine learningdeep learningnatural language processing and understandinglarge language modelsagentic AI and multi-agent systemsscalable production ML systems
Free
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Role Overview
The ML team develops LLM-powered solutions and agentic AI systems for millions of daily interactions.
The role combines applied research, end-to-end ML pipeline development, and production engineering at scale.
The position offers opportunities to publish at top conferences and influence product and platform strategy.
Key Skills for This Role
machine learningdeep learningnatural language processing and understandinglarge language modelsagentic AI and multi-agent systemsscalable production ML systems
Full Job Posting
About Observe.AI
Observe.AI provides an AI Agents platform for customer experience and customer service operations.
The platform uses specialized AI agents that understand context, make decisions, take action, and improve outcomes across the customer experience lifecycle.
The company focuses on scalable AI-powered contact center solutions and customer interaction quality.
Role context
The ML team develops LLM-powered solutions and agentic AI systems for millions of daily interactions.
The role combines applied research, end-to-end ML pipeline development, and production engineering at scale.
The position offers opportunities to publish at top conferences and influence product and platform strategy.
What you will do
- Design and develop state-of-the-art LLM-powered AI capabilities and agentic or multi-agent systems from ideation through production.
- Work with machine learning, deep learning, NLP, NLU, LLM, and agentic AI technologies.
- Build and maintain scalable production systems that power product AI capabilities.
- Optimize models and processing pipelines for performance, cost-effectiveness, and scale.
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