Senior/ Lead DevOps Engineer

Own platform availability: monitor, triage, and resolve incidents within defined SLA windows Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations Maintain and improve CI/CD pipelines and GitOps workflows Operate observability systems: monitoring, logging, and alerting at production scale Participate in on-call rotation as part of the global follow-the-sun coverage model Configure, deploy, and manage AI tooling and MCP servers in production environments Contribute to infrastructure automation, scripting, and internal tooling Write clear post-incident reviews and contribute to the monthly operational report Collaborate closely with engineering teams across multiple time zones What You Bring 4+ years in a DevOps / SRE / Platform Engineering role within an international team Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration Hands-on cloud experience with AWS and/or GCP Good understanding of networking fundamentals - DNS, load balancing, firewalls, VPC Scripting and automation skills (Python, Bash, or similar)

with CI/CD tools and GitOps-based delivery Working knowledge of monitoring and observability systems (Prometheus, ELK, or equivalent) Good English - daily communication with European stakeholders is a core requirement Self-directed and proactive - you ask the right questions and drive issues to resolution without waiting to be told Nice to Have Experience configuring and managing MCP servers and AI tooling in production Exposure to AI enablement workflows or LLM infrastructure Background supporting eCommerce or SaaS platforms Familiarity with the Frontastic / commercetools Frontend ecosystem About the Role Gradion is expanding its SRE team for the a client with a long-term managed services contract running through 2028. You will be part of a global, follow-the-sun SRE function, responsible for platform stability, cloud infrastructure, and 24/7 incident response across European and global client time zones. This role suits engineers who are technically solid, self-directed, and comfortable operating in a fast-moving, internationally distributed environment. You will go through a structured onboarding alongside an internal SRE team before taking on independent operational responsibility.

Own platform availability: monitor, triage, and resolve incidents within defined SLA windows Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations Maintain and improve CI/CD pipelines and GitOps workflows Operate observability systems: monitoring, logging, and alerting at production scale Participate in on-call rotation as part of the global follow-the-sun coverage model Configure, deploy, and manage AI tooling and MCP servers in production environments Contribute to infrastructure automation, scripting, and internal tooling Write clear post-incident reviews and contribute to the monthly operational report Collaborate closely with engineering teams across multiple time zones What You Bring 4+ years in a DevOps / SRE / Platform Engineering role within an international team Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration Hands-on cloud experience with AWS and/or GCP Good understanding of networking fundamentals - DNS, load balancing, firewalls, VPC Scripting and automation skills (Python, Bash, or similar)

with CI/CD tools and GitOps-based delivery Working knowledge of monitoring and observability systems (Prometheus, ELK, or equivalent) Good English - daily communication with European stakeholders is a core requirement Self-directed and proactive - you ask the right questions and drive issues to resolution without waiting to be told Nice to Have Experience configuring and managing MCP servers and AI tooling in production Exposure to AI enablement workflows or LLM infrastructure Background supporting eCommerce or SaaS platforms Familiarity with the Frontastic / commercetools Frontend ecosystem Why you’ll love working here? 🏆 Join Vietnam’s Best IT Company – Gradion Vietnam (formerly NFQ Vietnam) was recognized by ITViec for 7 consecutive years, including 2 successive years as the Winner. Work with some of the best minds in the industry and be part of a company that’s redefining how businesses scale through technology. 🌍 Career Growth & Leadership Development – Work closely with our leadership team, gain mentorship from experienced executives, and have direct exposure to high-level strategic decisions. Your growth is limitless, as long as you’re ready to step up, opportunities will always be there for you. 💰 Competitive Compensation – We believe great talent deserves great rewards. Expect an attractive salary, performance-based bonuses, and a benefits package that reflects your impact. We value talent over salary budgets - exceptional contributions deserve exceptional rewards. ✨ And Many More Benefits to Explore! But most importantly, a healthy work-life balance and an environment where you can thrive - professionally and personally. Including: - A laptop is provided. - Community Tech activities. - A fun & dynamic environment and freedom to be creative. - Modern office with a flexible, relaxing zone. - Performance bonus (up to 2-month salary). - Performance review 2 times/ year. - Extra Premium Healthcare & Annual Health-check. - 15 days of annual leave. Working time: Monday - Friday (9 AM - 6 PM) Location: - Ho Chi Minh office: Podium Floor, Sapphire 2 tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam. - Da Nang office: 23rd Floor, G8 Golden Building, 65 Hai Phong, Hai Chau Ward, Da Nang City, Vietnam. - Remote Work: Candidates based in Hanoi or Can Tho are welcome to work remotely. According to General Data Protection Regulation (GDPR), Singapore's Personal Data Protection Act (PDPA), and Vietnam's Decree 13/2023/ND-CP, while also ensuring compliance with other applicable local data protection laws in the jurisdictions where we operate, including but not limited to Vietnam, Thailand, Egypt, Singapore, Germany, and Saudi Arabia, Gradion applies the “Personal Data Protection Policy” to all candidates to ensure compliance with the laws. By submitting your application to Gradion, you agree to allow us to process your provided information in accordance with the Personal Data Protection Policy that you have carefully read, understood, and agreed to in its entirety at Link.