Senior ITSM Implementer (ISO 20000)
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About the Role
**Job Title:** Senior ITSM Implementer (ISO 20000\) \- Immediate Start **Company:** Scionecx on behalf of a Big 4 Client **Location:** Dubai, UAE **Employment Type:** 6\-Month Contract **Experience Required:** 5 \- 12\+ Years **About the Role:** We are partnering with a top\-tier **Big 4 consulting firm** to hire a Senior ITSM Implementer for an urgent, highly visible 6\-month contract based in Dubai. You will take ownership of implementing a robust service management sy
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Overview
**Job Title:** Senior ITSM Implementer (ISO 20000) - Immediate Start
**Company:** Scionecx on behalf of a Big 4 Client
Experience Required:** 5 - 12+ Years
**About the Role:** We are partnering with a top-tier **Big 4 consulting firm** to hire a Senior ITSM Implementer for an urgent, highly visible 6-month contract based in Dubai.
You will take ownership of implementing a robust service management system and guiding the organization through rigorous ISO 20000 audits.
Due to the urgency and regional scope of this project, we are strictly looking for **immediate joiners** who are **AGCC Nationals** and bilingual in Arabic and English.
Key Responsibilities
- Support the end-to-end implementation and operation of a service management system tailored to complex ITSM requirements.
- Prepare, document, and optimize operational processes, taking the lead on developing a comprehensive Service Catalog and Services Directory.
- Establish, monitor, and continuously measure the performance of operational processes using targeted KPIs.
- Provide critical internal and external audit support to achieve and maintain ISO 20000 certification.
- Independently handle communications and project delivery with high-level customers and stakeholders across the GCC.
Mandatory Requirements (Dealbreakers)
- **Availability:** Must be able to join immediately (candidates with 30-day or 60-day notice periods will not be considered).
- **Experience:** 5 to 12+ years of highly practical, hands-on experience in IT service operations (ITSAM) and ISO 20000 implementation.
- **Nationality:** Must be an **AGCC National** (citizen of UAE, Saudi Arabia, Qatar, Oman, Kuwait, or Bahrain).
- **Languages:** Fluent in both **Arabic and English** (written and spoken).
- **Education:** Bachelor of Technology (B.Tech) in Information Technology or a strictly equivalent degree.
- **Certifications:** Must be an **ISO 20000 Certified Implementer** and hold an advanced **ITIL 4** certification.
- **Mobility:** Willingness and ability to travel regionally within the GCC.
What We Offer
- A highly competitive contract rate reflecting the urgency and specialized nature of the role.
- The opportunity to deliver a high-impact project for one of the world's most prestigious consulting firms.
- **Application Process:** If you meet all the mandatory requirements and can start immediately, please submit your updated resume to peopleops@scionecx.com.
- Shortlisted candidates will be contacted within 24 hours for a technical screening.
Job Type: Contract
Contract length: 12 months
Experience
- IT Service Management (ITSM): 6 years (Required)
- IT Service Asset Management (ITSAM): 6 years (Required)
- Service Management System (SMS): 6 years (Required)
- Internal and External IT Auditing: 6 years (Preferred)
Language
- Arabic (Required)
- English (Required)
• ISO 20000 (Required)
- ITIL v4 (Required)
- Willingness to travel:
- 25% (Preferred)
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