naukri
Senior ITSM Implementer (ISO 20000)
SCIONECX PRIVATE LIMITED
Dubai, UAE
Senior
3 months ago
IT Process ManagerBMC RemedyProcess AutomationIT Service Management SpecialistITSM ArchitectJira Service Management
Free
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IT Process ManagerBMC RemedyProcess Automation
About the Role
Lead ITSM solution implementation aligned with ISO 20000, design tools, conduct gap analysis, and deliver training for IT staff.
Key Skills for This Role
IT Process ManagerBMC RemedyProcess AutomationIT Service Management SpecialistITSM ArchitectJira Service Management
Full Job Posting
Overview
- Lead and manage the end-to-end implementation of ITSM solutions, ensuring alignment with ISO 20000 standards and organizational objectives.
- Design and configure ITSM tools and processes, tailoring them to meet specific business needs and IT service delivery requirements.
- Conduct thorough gap analysis of existing IT service management practices against ISO 20000 requirements, identifying areas for improvement.
- Develop and deliver comprehensive training programs and workshops to educate IT staff on ITSM best practices and tool usage.
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