Senior IT Support Engineer – Jamf & macOS SME

Responsibilities

• Own and manage the Jamf Pro environment and act as the SME for macOS
• Act as the L2/L3 escalation point for the IT support queue, take on escalated tickets, resolve complex incidents, and perform root cause analysis
• Plan, design and implement system improvements: gather requirements, write a project plan, design the solution, and deliver it end to end
• Manage zero touch deployment, configuration profiles, policies, app packaging and patch management across the Apple fleet
• Develop scripts (Bash/Python) to automate deployment, configuration, remediation and reporting
• Work with the InfoSec team to assess, design and maintain IT solutions that meet organisational security and compliance standards
• Provide support for Microsoft 365, particularly Entra ID and Exchange Online
• Maintain clear technical documentation and runbooks, and uplift the wider support team's Apple capability
• Mentor junior IT staff and contribute to team planning and continuous improvement

Requirements

• Based in Adelaide, South Australia
• Australian Citizen (required) and able to obtain and maintain an Australian Government security clearance
• 4–7 years' experience in IT support or systems administration
• Strong hands-on experience with Jamf Pro, Apple Business Manager and macOS
• Demonstrated ability to scope and design a solution from a business requirement, and produce a workable project plan
• Scripting ability in Bash and/or Python
• Solid understanding of Microsoft Entra ID and Exchange Online
• Confident working autonomously and leading technical problem resolution
• Clear communicator who can explain technical decisions to non-technical colleagues

Certifications (Highly Regarded)