Senior IT Support Engineer

Fortes Investment

Dubai, UAE

Full Time

Senior

Onsite

3 weeks ago

Windows ServerActive DirectoryMicrosoft 365Google Workspace for EducationNetwork InfrastructureEndpoint Management

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Key skills for this role

Windows ServerActive DirectoryMicrosoft 365

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About the Role

Fortes Investment seeks a Senior IT Support Engineer to provide advanced technical support across corporate and academic environments. The role involves diagnosing hardware, software, network, and system issues, supporting school MIS platforms, and administering Microsoft and Google ecosystems.

Key Skills for This Role

Windows ServerActive DirectoryMicrosoft 365Google Workspace for EducationNetwork InfrastructureEndpoint Management

Responsibilities

Deploy, configure, image, harden, and maintain Windows Server environments and end user computing devices
Administer, monitor, and optimize network infrastructure components including switches, wireless, routers, firewalls
Perform advanced troubleshooting and root cause analysis across hardware, OS, applications, network, and cybersecurity
Administer and support Microsoft 365 services and Google Workspace for Education
Provide technical administration and operational support for school MIS platforms
Manage identity and access management processes across Microsoft and Google ecosystems
Deploy and support classroom and corporate collaboration technologies including AV systems and conferencing
Prioritize and manage incidents and service requests in alignment with business impact and SLAs
Deliver structured end user support across corporate and academic environments
Ensure compliance with backup, disaster recovery, patch management, and endpoint protection procedures
Manage software licensing and maintain configuration documentation and asset registers
Deliver structured user training and knowledge transfer sessions

Requirements

Degree in Information Technology, Computer Science, or related discipline
Minimum 5 years hands on experience supporting corporate and academic IT environments
Proven experience with school MIS platforms (SIMS, Bromcom, iSAMS, or equivalent)
Strong experience with Windows Server, Active Directory/Entra ID, Azure
Strong experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Strong experience with Google Workspace for Education administration
Strong experience with network infrastructure (Layer 2/3 switching, Wi Fi, firewalls, WAN)
Experience managing end user devices (Windows, macOS, iOS, Android)
Experience with classroom and corporate AV technologies, interactive displays, conferencing systems
Working knowledge of endpoint management, IAM, cybersecurity controls, backup and disaster recovery
Excellent communication skills
Strong analytical and problem solving skills

Full Job Posting

Job Summary

The Senior IT Support Engineer will provide advanced technical support across corporate and academic environments, diagnosing and resolving hardware, software, network, and system issues.
The role supports school MIS platforms, administers Microsoft and Google education ecosystems, and contributes to strategic IT projects and infrastructure upgrades.

Key Responsibilities

Deploy, configure, image, harden, and maintain Windows Server environments and end user computing devices.
Administer, monitor, and optimize network infrastructure including switches, wireless, routers, firewalls, VLAN, DHCP/DNS, and WAN connectivity.
Perform advanced troubleshooting and root cause analysis across hardware, OS, applications, network, and cybersecurity.
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) and Google Workspace for Education.
Provide technical administration for school MIS platforms such as SIMS, Bromcom, iSAMS.
Manage identity and access management (IAM) processes across Microsoft and Google ecosystems.
Deploy and support classroom and corporate AV technologies, interactive displays, and conferencing systems.
Prioritize and manage incidents and service requests, coordinating with stakeholders and vendors.
Deliver structured end user support and ensure compliance with backup, disaster recovery, patch management, and endpoint protection.
Manage software licensing, maintain configuration documentation and asset registers.
Deliver user training and knowledge transfer sessions.
Liaise with IT vendors and support strategic IT projects.

Candidate Requirements

Degree in Information Technology, Computer Science, or related discipline.
Minimum 5 years hands on experience supporting corporate and academic IT environments.
Proven experience with school MIS platforms (SIMS, Bromcom, iSAMS, or equivalent).
Strong experience with Windows Server, Active Directory/Entra ID, Azure, Microsoft 365, Google Workspace for Education.
Strong experience with network infrastructure (Layer 2/3 switching, Wi Fi, firewalls, WAN).
Experience managing end user devices (Windows, macOS, iOS, Android) and AV technologies.
Working knowledge of endpoint management, IAM, cybersecurity controls, backup and disaster recovery.
Excellent communication, analytical, and problem solving skills.

Technical Competencies

Strong experience with Windows Server, Active Directory/Entra ID, Azure.
Strong experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
Strong experience with Google Workspace for Education administration.
Strong experience with network infrastructure (Layer 2/3 switching, Wi Fi, firewalls, WAN).
Experience managing end user devices (Windows, macOS, iOS, Android).
Experience with classroom and corporate AV technologies, interactive displays, and conferencing systems.
Working knowledge of endpoint management, IAM, cybersecurity controls, backup and disaster recovery.
Working knowledge of AI powered productivity and automation tools.

Professional Skills

Excellent communication skills with ability to support corporate and academic users.
Strong analytical and problem solving skills with ability to prioritize in fast paced environments.
High attention to detail, strong documentation practices, and structured mindset.
Ability to work independently, manage multiple priorities, and remain composed during peak periods.

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