Senior IT Support Engineer

Requirements and Description

• Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 250 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do. Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 240 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do.
• We are seeking a Senior IT Support Engineer to provide end-user technical support across our corporate and field operations teams. This role serves as a key point of contact for IT-related issues, ensuring timely resolution of support requests involving devices, applications, system access, and general troubleshooting.
• The ideal candidate will have hands-on experience supporting Windows environments, Microsoft 365 applications, and endpoint management tools while delivering excellent customer service to both office and frontline employees.
• Essential Duties and Responsibilities
• Serve as the primary point of contact for day-to-day IT support requests
• Troubleshoot hardware, software, printer, mobile device, and application-related issues
• Provide remote and onsite support for employees as needed
• Manage support tickets from intake through resolution within the ticketing system
• Prioritize requests based on business impact and service level expectations
• Document troubleshooting steps, resolutions, and escalations accurately
• Support setup, imaging, configuration, and deployment of laptops and mobile devices
• Assist with routine software installations, updates, and system patching
• Support Microsoft 365 applications including Outlook, Teams, and OneDrive
• Assist with password resets, account access, and MFA troubleshooting