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indeed

Senior IT Support Engineer

Unknown
Dubai, UAE
Full-time
Onsite
AED 3,500 per month
Discovered 1 weeks ago
Windows Server administrationActive DirectoryGroup PolicyMicrosoft 365 administrationTCP/IPDNS
Free

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Key skills for this role

Windows Server administrationActive DirectoryGroup Policy
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Roles and Responsibilities

  • Provide Level 2 and Level 3 technical support for hardware, software, and network issues.
  • Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
  • Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
  • Manage user accounts, permissions, email accounts, and Active Directory.
  • Configure and troubleshoot LAN, WAN, Wi-Fi, VPN, routers, switches, and firewalls.
  • Monitor servers, storage, backup systems, and network infrastructure.
  • Manage backups, disaster recovery, system restoration, updates, patches, antivirus, and security checks.
  • Maintain IT assets, software licenses, documentation, and standard operating procedures.
  • Provide onsite and remote support across office locations and train junior staff and end users.
  • Assist with infrastructure projects, vendor coordination, system improvements, and emergency support.

Preferred Skills

  • Windows Server administration is preferred.
  • Active Directory and Group Policy experience is preferred.
  • Microsoft 365 administration experience is preferred.
  • Knowledge of TCP/IP, DNS, DHCP, and VPN is preferred.
  • VMware or Hyper-V virtualization experience is preferred.
  • Firewall configuration experience with Fortinet, Sophos, MikroTik, or Cisco is preferred.
  • Backup and recovery solutions experience is preferred.
  • CCTV, access control, and ELV systems experience is preferred.
  • Excellent troubleshooting and communication skills are preferred.
  • Strong documentation and customer service skills are preferred.

Work Location

  • The work location is in person.

Pay

  • Pay starts at AED 3,500 per month.

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