Senior IT Support Analyst

How you work

• Structured diagnosis. You form and eliminate hypotheses rather than trying things, and you can explain why the fix worked.
• Comfort with ambiguity. The defining feature of this work is that the answer is not documented anywhere.
• Pattern recognition. You see the third instance of something and recognize it as the third.
• A coaching instinct. You would rather teach someone than take the ticket off them. This is the hardest thing for us to hire and the most valuable thing you can bring.
• Risk judgement. You know when to stop, when to escalate, and when to refuse to proceed.

Where it goes

Three capability bands inside the tier, with compensation attached, so growing here does not require leaving here.

Beyond that, four genuine lanes: escalation depth toward Senior Engineer and eventually Architect; implementation and project delivery; automation and platform; or leadership.

We will ask you which one you want rather than pointing you at whichever gap hurts us most.

You will have a one-page development plan, a monthly conversation, a quarterly capability review, and protected development time.

What we offer

• Salary range: $60,000 – $80,000
• Personally tailored benefits - health, vision, dental, and paramedical
• Flexibility in how, when, and where you work across a 4.5-day workweek, with a vacation policy well above standard
• Focus windows that protect deep, uninterrupted work
• Broad exposure to technology through client engagements and lab environments
• Funded lifelong learning: an immersive education platform, vendor training, and soft-skills development
• Wellness support, including access to the employee wellness platform and a wellness allowance
• A defined career framework with development plans, capability bands, and protected development time
• An open voice in shaping the direction of the company, with leadership that serves your best interest
• Work. Life. Balance.