linkedin
Senior IT Support Analyst | Analyste principal·e en soutien TI
Jesta I.S.
Montreal, CAN
Full Time
Senior
Onsite
1 weeks ago
WindowsMicrosoft 365Active DirectoryEntra IDIntuneSCCM
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
WindowsMicrosoft 365Active Directory
About the Role
Jesta I.S. seeks a Senior IT Support Analyst to serve as lead subject-matter expert for end-user computing, supporting corporate users and technical teams.
Key Skills for This Role
WindowsMicrosoft 365Active DirectoryEntra IDIntuneSCCM
Responsibilities
- Serve as the primary SME for end user computing across business and technical environments
- Resolve complex technical incidents and provide Level III escalation support
- Support developer environments, including IDEs, GitHub, Docker, VPN, cloud platforms, and build dependencies
- Partner with Engineering and DevOps to optimize developer workstations and workflows
- Improve onboarding/offboarding, endpoint standards, device provisioning, and asset lifecycle management
- Manage Intune/MDM enrollment, endpoint compliance, patching, office Wi Fi, and collaboration technologies
- Analyze service metrics and recurring issues to improve user productivity
- Implement automation, scripting, and AI driven improvements using Microsoft Copilot
- Maintain knowledge documentation, technical standards, and operational best practices
- Mentor and coach Level I and II IT Support Analysts
- Work closely with Engineering, DevOps, HR, Finance, and Security teams
- Support identity and access management, licensing, compliance, and IT asset management
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent professional experience)
- 6+ years of enterprise IT support or end user computing experience
- Strong experience supporting developer workstations and technical environments
- Proven experience leading initiatives, improving processes, and mentoring team members
- Advanced knowledge of Windows, Microsoft 365, Active Directory / Entra ID
- Experience with Intune, SCCM, and ITSM platforms (e.g., Jira Service Management)
- Strong understanding of developer tools including GitHub, VS Code, JetBrains IDEs, Docker, VPN, and cloud development environments
- Experience with Azure, cloud infrastructure, ERP or enterprise software environments is an asset
- Hands on experience using Microsoft Copilot and AI tools to improve productivity and documentation
- Excellent troubleshooting and root cause analysis skills
- Strong communication skills with both technical and non technical stakeholders
Full Job Posting
Position Summary
- We are seeking a Senior IT Support Analyst who is passionate about enabling high performance, secure, and seamless digital workplaces.
- In this role, you will serve as the lead subject matter expert for end user computing, supporting both corporate users and highly technical teams including developers, QA, and data professionals.
- This is a high impact position where you will shape how technology is experienced across the organization—driving improvements in onboarding, developer environments, endpoint standards, and service reliability.
- You will also play a key role in leveraging AI and automation (including Microsoft Copilot) to modernize IT support and improve productivity at scale.
What You'll Do
- Serve as the primary SME for end user computing across business and technical environments.
- Resolve complex technical incidents and provide Level III escalation support.
- Support developer environments, including IDEs, GitHub, Docker, VPN, cloud platforms, and build dependencies.
- Partner with Engineering and DevOps to optimize developer workstations and workflows.
- Improve onboarding/offboarding, endpoint standards, device provisioning, and asset lifecycle management.
- Manage Intune/MDM enrollment, endpoint compliance, patching, office Wi Fi, and collaboration technologies.
- Analyze service metrics and recurring issues to improve user productivity.
- Implement automation, scripting, and AI driven improvements using Microsoft Copilot.
- Maintain knowledge documentation, technical standards, and operational best practices.
- Mentor and coach Level I and II IT Support Analysts.
- Work closely with Engineering, DevOps, HR, Finance, and Security teams.
- Support identity and access management, licensing, compliance, and IT asset management.
What We're Looking For
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- 6+ years of enterprise IT support or end user computing experience.
- Strong experience supporting developer workstations and technical environments.
- Proven experience leading initiatives, improving processes, and mentoring team members.
- Advanced knowledge of Windows, Microsoft 365, Active Directory / Entra ID.
- Experience with Intune, SCCM, and ITSM platforms (e.g., Jira Service Management).
- Strong understanding of developer tools including GitHub, VS Code, JetBrains IDEs, Docker, VPN, and cloud development environments.
- Experience with Azure, cloud infrastructure, ERP or enterprise software environments is an asset.
- Hands on experience using Microsoft Copilot and AI tools to improve productivity and documentation.
- Excellent troubleshooting and root cause analysis skills.
- Strong communication skills with both technical and non technical stakeholders.
- A proactive mindset with a passion for continuous improvement.
Additional Information
- This is a fully in person role, 5 days working in the office in Montreal, QC is required.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career