Senior IT Operations Technician

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows.

Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson.

As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service.

This flexibility enables our customers to achieve their highest-priority goals faster.

And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness.

We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.

We’re excited about what’s next, and we’re looking for others to join us on our journey.

Tines is looking for a Senior IT Operations Technician to join our global IT team.

This is a senior individual contributor role.

The candidate should be able to tackle complex operational issues on their own.

They will manage enterprise platforms, support our growing federal environment, and mentor the wider IT Operations team.

The candidate will also be a point of escalation for more complex issues.

You’ll balance day-to-day operational support with project ownership, process improvement, and automation.

Because we’re a growing team, you’ll work across a broad technology environment rather than within a narrowly defined platform or support specialty.

This is a remote US role open to candidates in the Pacific Time Zone, as this role will provide broader coverage for employees across US time zones and improve working overlap with colleagues in Australia.

You’ll report to our IT Manager, who is based in the Eastern Time Zone.

What you’ll be doing:

• Provide expert IT Operations support to employees across a globally distributed organization.
• Take charge of complex operational issues. Investigate these issues and find resolutions. You will need to consider the employee experience, security, reliability, and business impact.