Senior IT Operations Analyst INT

Utilize ALM and Revtrac for transport management and ensure smooth deployment of changes.

Communicate effectively with stakeholders to gather requirements and provide updates on project progress.

Hands-on experience implementing data migration objects within SD, MM, PP, and PM modules.

Experience acting as a solution architect or advisor, supporting customers in defining IT roadmaps using SAP products and services.

Strong understanding of SAP ECC and S/4HANA data models and logistics processes.

Experience across multiple industries such as Public Sector, Manufacturing, Retail, Consumer Goods, Utilities, and Automotive.

Proven experience leading at least two complex data migration projects to SAP S/4HANA.

Process knowledge across Lead-to-Cash, Procure-to-Pay, Design-to-Operate, or Hire-to-Retire.

Essential Duties and Responsibilities:

Advanced Application Support: Provide high-level support for business applications, addressing complex user queries and resolving technical issues promptly.

Troubleshooting and Problem Resolution: Diagnose and troubleshoot complex application problems, working with users and technical teams to identify root causes and implement effective solutions.

Performance Monitoring and Optimization: Monitor application performance and system health, ensure applications run efficiently, and identify potential issues before they impact users.

User Assistance and Training: Assist users with advanced application-related questions and provide training and documentation to help them effectively use the applications.

Incident and Problem Management: Manage and prioritize incidents and service requests, ensuring timely resolution and stakeholder communication. Lead problem management efforts to identify and resolve recurring issues.

Collaboration and Coordination: Work closely with development teams, IT, and other stakeholders to implement application updates, patches, and enhancements.

Documentation and Knowledge Management: Maintain comprehensive documentation of application configurations, support procedures, troubleshooting steps, and knowledge articles.

Change Management: Participate in and lead change management processes, ensuring application changes are tested and deployed smoothly.

Compliance and Security: Ensure applications comply with security policies and regulatory requirements, implementing necessary controls and safeguards.

Mentorship and Leadership: Mentor and guide junior application support analysts, providing technical expertise and support to help them develop their skills.

Continuous Improvement: Identify process improvements and automation opportunities to enhance application support and efficiency. Lead initiatives to implement these improvements.

Perform other assigned job-related duties that align with our organization's vision, mission, and values and fall within your scope of practice.

Qualifications:

Education: Bachelor's Degree or relevant experience. Computer Science, Management Information Systems, or a related field. Experience: 5+ years of relevant and practical experience.

Special Skills:

Problem-solving: Proficiency in diagnosing and resolving both technical and operational issues.

Project Management: Experience in managing projects and coordinating with various stakeholders.

Stakeholder Management: Skill in managing expectations and relationships with internal clients.

Effective Communicator and Mentor: Articulates complex technical concepts clearly. Shows strong empathy and self-awareness in guiding junior team members.

Exhibits excellent problem-solving skills and time management.

Demonstrates high adaptability and originality in approaching challenges.