Senior IT Operations Analyst

Education and Experience

Preferred Skills and Experience

• Bachelor of Science degree in Computer Science, Information Technology, or a related field; equivalent relevant experience may be considered.
• 5-7 years of related experience supporting software development using Agile methodologies and/or infrastructure design and management.
• 3-5 years of experience managing cloud platform backup and disaster recovery technologies and methodologies.
• 3+ years of experience supporting end-user customer service desk or help desk operations.
• Knowledge of SQL query execution and data manipulation used to develop custom reports.
• Relevant professional certification such as Security+, Cloud+, Project+, Project Management Professional (PMP), or comparable credential.
• Experience with the Procurement Integrated Enterprise Environment (PIEE) or other Defense Logistics Agency (DLA) applications.

Employee Benefits

• Medical, Dental, & Vision Benefits
• Employer-paid long-Term & Short-Term Disability, Life Insurance
• 401k Plan with generous company matching
• 15 days PTO and 11 Federal Holidays for full-time employees working on Federal Contracts
• Employee Assistance Program
• Salary dependent on skills and experience

Minimum Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
• Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
• Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands and fingers, handle, or feel and reach with hands and arms.
• If you need to request an accommodation if you are unable or limited in your ability to use or access https://arcsourcegroup.com/careers, please email careers@arcsourcegroup.com and provide your name and contact information.
• Applicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to, criminal history, employment and education verification, and drug testing.
• We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.