Senior IT Manager

Manage end-to-end IT infrastructure across offices and sales galleries, including networks (LAN/WAN/Wi-Fi), servers, endpoints, telephony and AV systems.

Administer and optimise the Microsoft 365 and Azure environment (Exchange Online, SharePoint, Teams, Intune, Entra ID), including identity, device and access management.

Ensure high availability of business-critical systems (ERP, CRM, HRMS, document management) and manage incident, problem and change processes to defined SLAs.

Oversee IT setup for new offices, sales galleries and events, including rapid deployment for launches and roadshows.

Implement and maintain security controls aligned with group policy, including endpoint protection, DLP, Conditional Access, MFA, patching and vulnerability management.

Ensure compliance with Saudi regulatory requirements, including the Personal Data Protection Law (PDPL), NCA Essential Cybersecurity Controls (ECC) and CST requirements where applicable.

Support data classification, backup, disaster recovery and business continuity planning; conduct periodic DR tests.

Coordinate security awareness training and phishing simulations for staff.

Manage local vendors, telecom providers, ISPs and managed service partners; negotiate contracts, monitor SLAs and drive value.

Prepare and manage the IT budget (CAPEX/OPEX), asset lifecycle and software licensing, ensuring audit-ready records.

Manage procurement of hardware, software and services in line with group governance.

Provide executive-level support for senior leadership, including secure mobility, executive devices and boardroom technology.

Ensure boardrooms and executive meeting spaces are reliable and launch-ready: video conferencing, presentation systems and AV for high-stakes meetings and events.

Handle executive requests with discretion, urgency and complete confidentiality.

Lead, coach and develop the local IT team; define KPIs, manage performance and build a service-oriented culture.

Establish and document standard operating procedures, runbooks and a knowledge base.

Ensure 24/7 support coverage arrangements for critical periods such as launches, campaigns and financial close.

Bachelor's degree in Computer Science, Information Technology or a related field.

10+ years of progressive IT experience, with at least 4 years in an IT management role.

Proven experience managing multi-site IT operations.

Strong expertise in Microsoft 365, Azure, Entra ID, Intune and modern workplace technologies.

Solid grounding in networking (Cisco/Fortinet or equivalent), firewalls, VPN and endpoint security.

Working knowledge of PDPL, NCA ECC and Saudi telecom/hosting regulations, including data residency considerations.

Experience managing budgets, vendors and outsourced service providers.

Fluency in English; Arabic strongly preferred.

Strong service orientation with a hands-on, ownership mindset.

Ability to operate at pace in a high-growth, launch-driven business.

Excellent stakeholder management up to executive level.

Structured problem-solving and vendor negotiation skills.

Discretion in handling confidential and commercially sensitive information.