Senior IT Manager

7+ years experience in IT or related industry

Must be ITIL Foundation certified. CCNA, MCP certifications preferred

Bachelor and/or Master Degree in Computer Science, Information Systems.

Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization with global locations

Excellent knowledge of technical management, information analysis and computer hardware/software systems.

Expertise in data governance preferred

Experience in Systems namely G-suite, RingCentral, Office 365, JIRA, VMWare, Kandji, Scale Fusion

Hands-on experience with TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, and other industry leading IT systems.

Experience in leading & managing in all aspects of IT operations, including business requirement analysis and design, systems and development, systems operations, network administration and life-cycle management.

Ability to work independently and must have strong organizational, communication and customer service skills

Expertise in managing IT operations remotely for global locations

Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.

? Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.