greenhouse
Senior IT Engineer
Glean
Bengaluru, IND
Senior · 8+ years experience
Discovered 1 weeks ago
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- Act as the final escalation point for complex IT issues across identity, infrastructure, endpoints, networking, and SaaS applications.
- Administer and optimize Okta, Google Workspace, Kandji, and related identity and endpoint-management platforms.
- Troubleshoot advanced issues across macOS, Windows, and Linux environments.
- Lead root-cause analysis for major incidents and implement long-term corrective and preventive actions.
- Monitor system health, endpoint compliance, patch status, alerts, and operational risks.
- Design and implement automation for onboarding, offboarding, provisioning, access management, compliance checks, reporting, and asset lifecycle workflows.
- Build and maintain scripts and integrations using Python, PowerShell, Bash, or equivalent technologies.
- Lead proof-of-concept projects to evaluate new IT, security, endpoint, and automation solutions.
- Partner with Security, HR, Finance, and Engineering on identity governance, employee lifecycle management, asset management, and operational workflows.
- Support ITIL-aligned Incident, Problem, Change, and Asset Management processes.
- Maintain accurate SOPs, technical runbooks, knowledge-base articles, system documentation, and process workflows.
- Support ISO 27001, SOC 2, internal audit, policy implementation, and compliance-readiness activities.
- Coordinate with vendors on technical escalations, system upgrades, renewals, integrations, and service improvements.
- Mentor L1/L2 IT engineers and provide technical leadership across IT operations projects.
- Track operational metrics and communicate risks, trends, and improvement outcomes to management.
- Identify opportunities to improve reliability, security, efficiency, and employee experience across IT services.
- 8+ years of experience in IT engineering, systems administration, IT operations, endpoint management, or a related field.
- Demonstrated experience operating as an L3 escalation engineer or senior technical individual contributor.
- Strong hands-on experience administering Okta, including SSO, MFA, lifecycle automation, application integrations, and access policies.
- Strong experience administering Google Workspace, including user lifecycle management, groups, access controls, and security settings.
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