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Senior IT Business Analyst
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, CAN
Full Time
Senior
Hybrid
3 days ago
Business AnalysisRequirements GatheringProcess ModelingITILServiceNowSharePoint
Free
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Business AnalysisRequirements GatheringProcess Modeling
About the Role
E-Comm 9-1-1 seeks a Senior IT Business Analyst to conduct business analysis, translate requirements into technical specifications, and support enterprise-level operational improvements.
Key Skills for This Role
Business AnalysisRequirements GatheringProcess ModelingITILServiceNowSharePoint
Responsibilities
- Partner with key stakeholders to define business objectives, assess project feasibility, and align outcomes with organizational and departmental needs
- Engage with stakeholders to gather detailed business requirements, document processes, and translate into clear functional specifications for technical team
- Support initiatives to standardize and enhance core IT operational processes, including Problem & Incident Reporting, Data Centre Operations, Patch Management, and Operational Level Agreements
- Serve as a primary point of contact between business partners and Technology team, ensuring clear communication and understanding of requirements and proposed solutions
- Facilitate cross functional collaboration across technical and non technical teams to support project goals, ensure alignment, and manage stakeholder expectations
- Provide ongoing support to governance processes such as CAB (Change Advisory Board) and Problem Review Boards by preparing dashboards, metrics, and reports
- Create and maintain essential documentation, including business requirement documents, use cases, process flow diagrams, and regular status updates
- Continuous improvement and innovation by staying current with industry standards and emerging technology to propose innovative solutions
Requirements
- Completion of a university degree or diploma in computer science, engineering or business with a technology focus, plus sound related experience, or an equivalent combination
- 7 years’ experience in an IT Business Analyst or similar role
- Certificate in business analysis from the IIBA or PMI Professional in Business Analysis (PMI PBA) will be considered a definite asset
- Certification in ITIL or similar service delivery framework is preferred
- Experience working with Genesys is an asset
- Required Police Security Clearance applicable to the position must be acquired and maintained
Full Job Posting
Senior IT Business Analyst
- We are seeking a proactive and results driven Senior IT Business Analyst to join our Technology Services PMO team.
- This is an exciting opportunity to contribute to meaningful public safety initiatives and support enterprise level operational improvements.
- In this role, you will be responsible for conducting thorough analyses of business requirements and translating them into technical specifications.
Key responsibilities in this role include
- Partner with key stakeholders to define business objectives, assess project feasibility, and align outcomes with organizational and departmental needs
- Engage with stakeholder to gather details business requirements, document processes, and translate into clear functional specifications for technical team
- Support initiatives to standardize and enhance core IT operational processes, including Problem & Incident Reporting, Data Centre Operations, Patch Management, and Operational Level Agreements
- Serve as a primary point of contact between business partners and Technology team, ensuring clear communication and understanding of requirements and proposed solutions
- Facilitate cross functional collaboration across technical and non technical teams to support project goals, ensure alignment, and manage stakeholder expectations
- Provide ongoing support to governance processes such as CAB (Change Advisory Board) and Problem Review Boards by preparing dashboards, metrics, and reports
- Create and maintain essential documentation, including business requirement documents, use cases, process flow diagrams, and regular status updates
- Continuous improvement and innovation by staying current with industry standards and emerging technology to propose innovative solutions that support business growth and improve efficiency
What you will need
- Completion of a university degree or diploma in computer science, engineering or business with a technology focus, plus sound related experience, or an equivalent combination of training and experience
- Certificate in business analysis from the IIBA or PMI Professional in Business Analysis (PMI PBA) will be considered a definite asset
- 7 years’ experience in an IT Business Analyst or similar role
- Certification in ITIL or similar service delivery framework is preferred
- Experience working with Genesys is an asset
- Required Police Security Clearance applicable to the position must be acquired and maintained
WHAT WE OFFER
- Meaningful work work with a sense of purpose, supporting the public and first responders
- Competitive salary with the opportunity for increases
- Generous vacation plan
- Earned Time Off eligibility to participate in our Accumulated Time Off Program
- Comprehensive extended health and dental benefits
- Pension we are members of the Municipal Pension Plan, a defined benefits plan
- Career development we are supportive in developing your skills while pursuing your career at E Comm
JOB DETAILS
- Number of positions: Minimum of 1
- Job status: Regular Full Time
- Hours of work: Monday to Friday, 40 hours per week
- Wage/Salary: PG29: CAD 56.19 CAD 66.46 hourly / CAD 116,875.20 CAD 138,236.80 (2026 rates)
- Employee Group: Union
- Department: Technology Services
- Location: Still Creek Drive, Burnaby, BC/ Hybrid
- Selection Process: The successful candidate will be selected after completion of a phone interview and two rounds of behavioral based interviews.
- Closing date for applications: Monday, July 27, 2026 at 11:59 PM
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