Senior Institutional Technician
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Key skills for this role
About the Role
Reza Investment Company seeks a Senior Institutional Technician to install and maintain equipment in laundry, kitchen, and commercial facilities. The role involves preventive maintenance, troubleshooting, and coordinating with sales staff to meet customer specifications.
Key Skills for This Role
Responsibilities
- Install mixing stations, programmable controllers, pumps, plumbing systems, fragrance, fly catchers, and washroom equipment for assigned customers
- Conduct preventive maintenance, warranty work, and repair services of all cleaning equipment
- Maintain accurate records of customer visits and parts transactions
- Coordinate with sales staff to meet customer specifications and quality standards
- Safely operate technical equipment, power tools, and hand tools
- Adhere to Reza and customer OHS policies and safe work practices
Requirements
- Experience in installation and care of equipment in laundry, kitchen, and commercial facilities
- Knowledge of standard work procedures and policies
- Strong communication and problem solving skills
- Customer service orientation
- Ability to operate technical equipment, power tools, and hand tools
- Valid driver's license and ability to operate Reza vehicles
Full Job Posting
Purpose of Job
- Responsible for Installation and Care of Equipment in Laundry, Kitchen, and Commercial Facilities. Maintains knowledge of standard work procedures and policies, for performing all duties in a manner consistent with customer service, quality, financial management, and safety.
Essential Duties and Major Responsibilities
- Institutional installations of mixing stations, programmable controllers, pumps and plumbing systems, fragrance, fly catchers, and washroom equipment for assigned customers.
- Conducts preventive maintenance, warranty work, and repair services of all cleaning equipment.
- Complies with Reza Standards, procedures, guidelines, and food safety/HACCP practices while installing and servicing equipment at customer premises.
- Maintains accurate records of customer visits, and parts transactions, and provides a customer service report for each site visit, service inspection or completed work/repair.
- Maintains on time service according to customer Service Level Agreements (SLAs) and Reza 3S system.
- Responsible to arrange installation and maintenance of mixing stations, programmable controllers, HVAC fragrance, pumps and plumbing systems, fly catchers, and other equipment as per Reza Standard and procedures.
- Operates Delivery/Service Devices to ensure on time service, while maintaining accurate stock levels of parts in van with receipt/issue records, and producing visit reports.
- Coordinates with Sales staff to meet customer specifications and quality Standards.
- Safely operates technical equipment, power tools, and hand tools such as drills, grinders, crimpers, riveters, etc.
- Safely operates and maintains Reza vehicles and technical equipment
- Attend appropriate technical and manufacturer training
- Liaise with administration staff for service routes and correct client information.
Skills Needed
- Strong communication skill.
- Good analytical and problem solving skills
- Customer service orientation.
- Organizing and planning skill.
- Time Management Skill.
- Strong Interpersonal Skill.
- Multitasking & Prioritizing the workload.
- Stress Tolerance
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