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PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. You'll design and operate resilient infrastructure services across Azure, AWS, GCP, and on-prem environments, driving reliability, automation, and operational excellence for identity, compute, storage, messaging, and shared services with an SRE-first mindset.
PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. You'll design and operate resilient infrastructure services across Azure, AWS, GCP, and on-prem environments, driving reliability, automation, and operational excellence for identity, compute, storage, messaging, and shared services with an SRE-first mindset.
Design and implement highly available infrastructure solutions for compute, storage, identity, messaging, and shared services
Build and maintain Infrastructure as Code using Terraform or Pulumi; establish best practices and standards
Automate operational workflows to eliminate toil: auto-remediation, self-healing systems, capacity planning
Define and track SLIs and SLOs for critical services; manage error budgets and reliability targets
Participate in the on-call rotation and lead incident response for complex infrastructure issues; conduct blameless post-mortems and drive systemic fixes
Develop observability strategies: metrics, logs, distributed tracing, alerting frameworks
Apply AI-assisted tooling to reduce toil and speed up investigation: log analysis, alert triage, runbook and post-mortem drafting, automation scaffolding
Own reliability for one or more infrastructure domains end to end, driving multi-team initiatives with product engineering from problem definition through adoption
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2+ years in healthcare technology or highly regulated SaaS environments (HIPAA, SOC 2, HITRUST)
Cloud certifications: Azure Solutions Architect Expert, AWS Solutions Architect Professional, GCP Professional Cloud Architect, or equivalent
Working experience operating Kubernetes at scale across multiple clusters (CKA or CKAD certification a plus)
Working knowledge of messaging and event-streaming platforms (Kafka, Azure Service Bus, Event Hubs, SQS, Pub/Sub)
Practical experience building CI/CD pipelines and deployment automation (GitLab, GitHub Actions, ArgoCD)
Familiarity with AI-assisted engineering and operations tooling: LLM-based coding assistants, AIOps, agentic incident investigation
Judgment about where AI belongs in an operational workflow, including safe handling of sensitive data in prompts and reviewing generated changes before they reach production contribution to open-source SRE tools or infrastructure projects (GitHub profile, PRs merged)
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related technical field
OR equivalent practical experience with a proven track record in infrastructure and SRE practices evidence of continuous learning and staying current with SRE and cloud-native trends
Transparent collaboration: We work in the open using OKRs, cross-functional retrospectives, and public roadmaps so everyone knows priorities and progress
Blameless culture: We confront problems courageously through structured post-mortems and root cause analyses, focusing on systems improvement not individual blame
Data-driven decisions: We use metrics, APM, and observability data to make evidence-based choices about reliability and performance investments
Continuous learning: We learn from incidents through retrospectives and RCAs, sharing knowledge across teams to prevent repeat issues
Outcome accountability: We're accountable for customer and business results, not just completing tasks, measuring success by impact
Thoughtful experimentation: We hold strong opinions loosely, testing concepts and running small experiments before scaling solutions
Iterative delivery: We think big but act small, using Scrum, delivery plans, and frequent milestones to ship incrementally and learn fast
Inclusive environment: We create space to listen and learn, actively growing our Ally Community to support equity, belonging, and career growth for all
Private Canadian healthcare software company providing EHR, care-coordination, revenue-cycle, and workflow tools to post-acute and senior-care providers.
Visit company websiteJobs and hiring trendsCAD 139000-155000 yearly / year
Full-time
Senior · 5+ years experience
Hybrid
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