Senior Implementation Project Manager

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health .

Location: Hybrid (3 days per week in our NYC, Denver or Charlotte offices)

Position Summary

The Senior Implementation Project Manager leads the end-to-end delivery of complex client implementations across integrated pharmacy and medical benefit solutions. This role supports implementations for self-funded employers, municipalities, government entities, and third-party administrators with software licensing arrangements, ensuring a seamless onboarding experience that positions clients for long-term success.

The position is responsible for driving implementation excellence through strong cross-functional coordination, disciplined project execution, and consistent application of best practices across lines of business. The Senior Implementation Project Manager aligns internal teams and client stakeholders, manages risks and dependencies, and ensures implementations are delivered accurately, efficiently, and at scale while maintaining high standards of service and communication.

Position Responsibilities:

Lead end-to-end implementation of new clients across pharmacy and medical benefits, ensuring accurate, timely, and seamless onboarding

Develop and execute strategic implementation plans for PBM, medical, and integrated benefit clients, including complex, multi-product and enterprise accounts

Define project scope, requirements, objectives, and success criteria in partnership with clients and internal stakeholders

Serve as the primary client lead throughout implementation, managing communications, setting expectations, and delivering executive-level presentations

Act as the primary escalation point for implementation-related issues, driving rapid resolution and cross-functional alignment

Proactively identify risks, dependencies, and execution challenges, and implement mitigation strategies to ensure successful delivery

Ensure all implementation activities are completed on time and in compliance with regulatory requirements, including exchange, Medicare, Medicaid, and other government programs

Interpret self-funded plan SPDs and extracting key information necessary to configure claim adjudication platforms

Partner with Sales and Account Management to understand client needs, benefit structures, and contractual obligations to ensure alignment during implementation

Facilitate smooth Sales-to-Implementation hand-offs as it relates to both internal and external stakeholders

Support business development efforts, including RFP responses, finalist meetings, and client presentations, with emphasis on integrated pharmacy and medical solutions

Collaborate with internal and external subject matter experts and third parties to drive seamless implementation and operational readiness

Build and maintain strong, trusted relationships with clients, stakeholders, and partners to drive satisfaction and long-term retention

Track progress against milestones, maintain detailed documentation, and ensure transparency in reporting and status updates

Promote continuous improvement by identifying opportunities to enhance implementation processes, tools, and best practices

Demonstrate strong project management discipline, including prioritization, organization, and execution to deliver an exceptional onboarding experience

Provide support for broader business initiatives and special projects, as needed

Mentor and support the development of team members, providing training, guidance, and knowledge sharing to strengthen team capabilities and consistency in delivery

Certain times of year may require meeting participation, travel, service support or other requirements outside of standard business hours, including weekends

Required Qualifications:

Bachelor’s degree preferred or equivalent experience

5+ years of demonstrated experience in pharmacy benefit management (PBM), regional or national health plan, and/or third-party administrator (TPA) implementation setting

Deep understanding of medical plan administration as it relates to networks, tiering, and cost-share differentiation

Prior knowledge of medical and pharmacy plan types such as PPO, POS, EPO, HDHP, Indemnity, MEC, and spending accounts (HSA/HRA)

Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing deliverables

Ability to manage multiple complex, long-term projects with diverse stakeholders

Extremely flexible, highly organized, and able to shift priorities easily

Strong attention to detail and commitment to delivering high-quality work

Excellent verbal, written, interpersonal, and presentation skills

Ability to work effectively with virtual teams

Ability to travel 5–10%

Project Management Professional (PMP) certification preferred

Prior knowledge/use of Salesforce preferred

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy .