Senior Implementation Manager - R&D Advisory

In this role, you will serve as an experienced people manager and workstream lead within the R&D Advisory Group overseeing end-to-end management of the implementation process and key deliverables for customers. As a member of the management team, you will ensure a superior client experience while coaching and supervising the work of consulting staff team members. Leading by example, you will exhibit decision quality, action orientation, and resourcefulness as the primary steward of technical system implementation projects. This is an opportunity to:

Lead the creation of system implementation project deliverables by quality checking work, setting expectations with the project team, delivering edits and feedback to team members, and driving deliverable completion from start to finish

Recommend creative ideas based on data analysis, personal experience, and industry best practices

Anticipate and support customer needs, concerns, and challenges through the design of alternatives and contingency plans

Proactively communicate to keep program leadership informed of activities, team dynamics, project status, scope changes, potential risks, and business development opportunities

Provide career advising to implementation staff team members by gathering project performance feedback, conducting performance reviews, and contributing meaningful feedback to internal promotion calibration sessions

Participate in the BD process by writing and pricing proposals, and actively participate in the pitch

Achieve billable utilisation targets and managed book of business in service to customer engagements