ashby
Senior Implementation Manager
Terminal Industries
Austin, USA
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
TMSERPWMSEdge computeIP cameras
Free
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TMSERPWMS
Key Skills for This Role
TMSERPWMSEdge computeIP cameras
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Responsibilities
- Own and drive the full implementation lifecycle, from discovery and project planning through configuration, testing, training, and go-live, for enterprise Yard Operating System deployments.
- Build and maintain detailed project plans that sequence software, integration, and hardware dependencies with clear milestones, owner assignments, and risk flags.
- Lead discovery workshops to define customer workflows, identify operational gaps, and align stakeholders before build begins, separating product gaps from process gaps and preventing scope creep.
- Serve as the primary point of contact for customer stakeholders throughout the engagement, delivering clear, confident status communication to both operational teams and executive leadership.
- Coordinate cross-functional resolution across customer IT/networking, hardware installation vendors, and internal engineering teams to unblock technical dependencies (e.g., network whitelisting, IP camera installation, edge compute setup).
- Proactively identify and manage implementation risk through risk registers, readiness gates, and rebaselining when conditions change, with a bias toward transparent escalation over avoidance.
- Manage multiple concurrent implementations at varying stages, prioritizing critical path items and delegating appropriately across junior team members or partners.
- Partner with Customer Success post-go-live to ensure adoption, capture lessons learned, and contribute to process improvements across the implementation function.
- Own customer success and customer support responsibilities post-go-live. Serving as the ongoing point of contact for adoption, issue resolution, escalations, and continuous improvements.
Requirements
- 5+ years of experience in enterprise software implementation, with a strong track record of delivering complex, multi-workstream deployments on time.
- Prior hands-on experience implementing TMS, ERP, WMS, or similar operations-critical platforms, you understand the weight of a live deployment in a 24/7 environment.
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