Senior Implementation Manager
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- Manage internal and external stakeholders by setting and managing timelines for implementation project plans for Enterprise and Mid-Market customers to achieve Time to Launch and Time to Value targets.
- Coordinate with internal and external stakeholders to drive the success of Enterprise Level to build a foundation for future Enterprise account expansion.
- Master the Way product, and be a strategic advisor to your client partners through the entire implementation phase from closed sale to go-live.
- Achieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their long-term partnership.
- Build strategic client relationships from a top-down and bottom-up approach working across corporate brand teams in the hotel and hospitality industry as well as property level contacts for managing experience programming on Way.
- Provide clean hand offs from implementation to Customer Success and Support teams at the conclusion of the product implementation phase.
- Provide input on improving the customer experience by participating in customer journey mapping, and general feedback driving continuous process improvement to enhance time to value from a customer perspective and business perspective.
- Communicate product escalations and feature requests.
- Balance multiple stakeholder priorities and remove blockers to drive adoption.
- Occasional travel for client visits is required.
- 3+ years of experience in a client-facing role for software implementation services
- Strong analytical, organizational and problem-solving skills
- Proficient in data analysis, interpreting results to drive meaningful conclusions
- Experience in influencing stakeholders to drive decision-making
- You should be excited about startups and not looking for an easy job - this is a commitment, but it’s a commitment that will set you, and as a byproduct, the company, apart from the pack
- Candidates are required to be located in or willing to relocate to Austin, TX - Way is building a workplace environment of team members who are passionate and excited to be together in person at its space in downtown Austin to continue to enable our fast-paced growth trajectory
- Attractive salary package commensurate with experience and skill level.
- Comprehensive healthcare coverage and other benefits.
- Opportunities for professional growth in a fast-paced tech environment.
- Stock options that offer a stake in our success.
- Modern office located in the vibrant city of Austin, Texas.
- Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand.
About Way
SaaS platform for brands to launch and manage guest experiences.
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