Senior Implementation Consultant

Dispatch Science is making the boring… extraordinary!

We’re an ultra-modern delivery management software created to help carriers and shippers survive and thrive in today’s “I want it delivered, I want it now, and I want free shipping” world.

We’ve used the cloud, mobile devices, cutting-edge algorithms, and beautifully designed interfaces to re-imagine the delivery experience, from consumer to driver and everyone in between.

We're seeking a Senior Implementation Consultant to join our team and implement our new SaaS solution for logistics businesses.

As a Senior Software Implementation Consultant, you will be responsible for configuring and implementing sophisticated logistics software that will meet and exceed customer requirements.

Success means that each customer becomes a glowing reference with the technology to crush their competition.

• Manage and cultivate existing relationships with customers
• Work with our customers to understand their business processes, and translate them into functional requirements
• Configure and implement our logistics solution per each client’s requirements
• Gather and document 3rd party integration requirements
• Understand how our software works and keep up-to-date on product releases
• Act as a trusted advisor to the customer and design solutions tailored to their complex business needs
• Provide training and onboarding instructions to our clients
• Ensure adherence to a structured software development life-cycle
• Follow-up on issues reported by our customers

• At least 5 years experience in a similar position
• Experience implementing complex software solutions such as ERP or TMS
• Experience in transportation, logistics or supply chain industries is a strong asset